"Quick delivery, perfect sizing"

Was delivered in less than a week, everything fit well and is super comfortable!! Definitely worth the black friday prices, they seem to be decent quality for the cheap price. Will have to see if the material lasts like other reviewers have mentioned, but so far they're great.

"Scammers: not a real company "

Ordered 7th November, it’s 26th and still no order.
They’ve told me it’s a problem with Royal Mail when I can see they haven’t even received the parcel yet as I’ve got the tracking number they gave me.
I’ve asked for a refund three times and they’ve said they won’t send me one as they’ve shipped it, they then sent me a link on shipping chimp ‘proving’ it had been sent, but this is a Canadian company and I’m in the UK.
Their customer service is run by RichPanel which is AI customer service and not a real person, hence why the name changes on every reply they send.
Do not fall for this scam! I’m trying to go through my bank for a refund as I’ve lost £40!

"This company falsely advertises"

This company falsely advertises! I purchased over £40.00 worth of products. The products were tiny despite being advertised as bigger sizes. As soon as I got them I packaged them back up and sent back within the 5 days policy. Now they are refusing to refund my money despite proof of postage. I will be seeking advise from trading standards

"If I could score it a 0 i would have"

If I could score it a 0 i would have - as many others have said they have very poor customer relations. I fell foul of a phishing email forgetting that I had already ordered but my ordered couldn't be cancelled within minutes of realising. It took ages to come, I returned using returns address on parcel but no response to email asking for a refund. Beware as it's really difficult to get any response from them as well as claiming back from your bank or Paypal !

"Scam of a company"

Scam of a company, don't order. You can't return items. I got a bralette that offered 0 support and didn't fit even though I used their measurements and size guides, it was massive. They have offered me store credit and nothing else, I have requested a full refund multiple times and they are ignoring my emails now. Also, delivery was over 2 weeks. Don't bother - waste of money for poor quality items

"I ordered from knottyknickers.ca and…"

I ordered from knottyknickers.ca and still waiting for my knickers. Order on 5th November still waiting. I haev emailed twice and both times they have said they will investigate, and keep moving the delivery date. I wonder if this is because after a certain time they will not be liable. Not happy. Dont order from them.

"Awful company."

Awful company.

You're told delivery will be 4-8 working days but I've been waiting over 2 weeks now and the company keep delaying opening an investigation into where my order is, and they're denying a refund. Do not order from this company

"Poor customer support "

Really liked the designs and fit. Had worn the boxers twice and after washing there were holes in them. Contacted company and was told to follow washing instructions( l had) and as it was not within 5 days of purchase there was no refund. As a goodwill gesture they offered 20% off my next full price item. I responded back that l would rather have a free replacement but got no response. Will not be buying again.

"Underwear is good but shipping isn’t "

I placed an order November 1 with knotty and I am actually happy with the underwear I received, all were correct sizes and the quality is actually very good. However the 3* re view is because the dispatch and shipping time was abysmal. It took almost 2 weeks to reach me, customer services aren’t very helpful, on the website it states that it’s 2-4 days shipping, apparently that’s only express shipping. Considering the shipping costs £6 and it’s a “UK company” it shouldn’t be £6 for flat rate and it shouldn’t take almost 2 weeks either! (It’s not a UK company by the way it’s definitely based in China) I personally wouldn’t order anything again and I’ll stick to using step one.

"Mediocre products and sneaky policies"

Not a UK based company, all products are shipped from China. If I'd have known this I wouldn't have bothered ordering.

My products came after 2 weeks, and they're okay, but only slightly softer than cheap polyester stuff. The stitching on the bralette makes it look like you have long nipples poking out. Feels cheap, just glad I paid sale price but even at £12 per item I feel like that's too much.

Lots of loophole language in the returns and refunds section, you're only allowed to return for refund within 14 days of ordering and from what I've seen many orders are arriving after 14 working days. I sent an email to try and cover myself incase my products never arrived. Save your money and get something half decent.