"Customer service is atrocious"

Customer service is atrocious. My order was over 2 weeks late. It was then marked as delivered when I did not receive it. Upon contacting support they were utterly useless. 2 items I purchased were sold out and they refused to refund me back to original payment and only offered store credit or a reshipment of the one item that was still in stock even after me stating I was not interested in re ordering with the company. Will not be using again and will now have to go through my bank for a refund.!

"Poor size inclusivuty"

The 2xl size did not meet expectations. It would have fit a size 12-14 and not an 18-20 as advertised. Been given the option on store credit which is pointless as nothing will fit me. Poor size inclusively overall. Even though products are modeled on plus size models. It took 2 weeks to get here too.

"Wonderful customer service, super comfortable items!"

I placed an order that got lost in the mail, and Knotty’s customer service sorted it out expeditiously and with a friendly attitude! I received my package with no extra charge, and even got to choose a replacement item for one that I had originally ordered, but that had sold out at the time of placing the re-delivery.
Huge shoutout to the lovely Stephen and Ace for resolving the issue 🖤

"Cheap, badly-sized crap "

Waited ages for my order, which was fair enough as it was coming from overseas but it’s turned up today and I am BEYOND disappointed.

Cheaply made crap, really badly fitting and size is nothing like described. I check their returns policy to see they “don’t do returns” apparently, so this crap is going straight on Vinted for a couple of quid. Maybe someone will get some use from it.

When you look on their Facebook page they seem to have no comments on their posts at all…. I wonder why?!!! They remove all the negative ones!!

Don’t bother buying from here, really wish I’d read these reviews first.

"Dreadful! "

Absolutely dreadful. Don't be fooled. After I ordered I saw lots of reviews saying how bad knotty is, a lot of the comments said they were sent a bizarre combination of wrong sizes. I ordered a 3 peice set in a 3 XL. The kickers were 3XL, the bra a medium and so was the garter belt thing with it, so it was unwearable for me. The quality was awful. Spent the morning reading dreadful things about this company. I will await yo see if I get my order sorted but judging by others experiences I probably won't.

"Abysmal"

Ordered extra sizes to try on, not knowing they came from Canada, and not the UK. Delivery took 3 weeks, despite the email saying 2 to 4 days from the date of the dispatch. Couldn’t then send back the extra items that I wanted to try on, due to their delay with posting.

Ended up claiming back through my bank. They finally arrived and the quality is beyond awful. You shouldn’t be able to see straight through a pair of all black knickers that supposedly retail at £12 a pair.

Ladies, avoid like the plague and save yourself the time and hassle!

"SCAM!"

SCAM!! Didn’t receive my order, tracking says they never posted it which I told them about. Been over 2 weeks now and they are now just ignoring me despite repeated emails and contacting them on Facebook messenger. Customer service is absolutely awful and will have to try and claim back the money through my bank

"Ladies, this place isn’t worth it"

I ordered quite a few panties from their site and I took advantage of a sale they were having. Due to my large purchase, Knotty flagged my purchase as fraudulent. I had to send them a picture of my ID with important information crossed out so they wouldn’t steal my personal information, which was beyond ridiculous. It also took them a month to send my purchase, which I received low quality panties that tore with just a single wash. I am beyond upset about their customer service and will not be purchasing from here again.

"Terrible company"

Terrible company. After days of emails with constant replies from the "customer service" now the delivery date has passed, and no update on tracking it seems theyre ignoring me. I have tried to chase via their Instagram and have been told they can't help either, but happy to ignore further contact asking for support.

I have managed to get the money back via my bank and I do not anticipate any contact from this company again.

AVOID. AVOID. AVOID. As nearly all other reviews, happy to take money but not to communicate to resolve customer issues.

"Avoid! Ill fitting and no refunds/exchanges "

So I made a random purchase of two body suits and a bra/pants set. I loved the designs and thought they'd be brilliant. I was a bit dubious of the sizing as I'd be between two sizes (they go 14-16, 18-20) however I sized up to the larger size thinking I'd rather these fit and be a bit big rather than two small.

I might as well have not have bothered. The sizing is massively out. I am only 5'3" and have a pretty short torso yet the bra bones on the body suits wouldn't sit under my breasts (sitting mid rib), subsequently offering zero support. I thought I'd be OK with the seperate bra and top but again I was disappointed. The pants did not fit how I'd have liked and the bra was not remotely big enough in the cup and far too big on the back.

I've looked at Knotty don't offer any kind of refund or exchanges. It was an absolute waste of money and a waste of time as it took weeks to arrive! Avoid avoid avoid.