"Customer Service is a Joke"

Ordered as a gift with a week an a half lead time. After a week an a half with the tracking number showing no update since the order was placed and when it was too late to receive I sent an email to ask for a refund. Then to my surprise I get a new tracking number and customer services ignoring my request. The next morning the package arrives with a 48 hour delivery label from Royal Mail that was created AFTER my refund request from a local hub.

So despite being well outside their agreed maximum 8-day delivery time (from their website). Though customer services tried to tell me it was 11 days. They sent my parcel once it was no longer required and are refusing to take it back despite the fact I never opened it.

Their customer service centre is a joke. It's probably just an AI script bot as the responses never actually address what you have written to them.

Don't waste your time or money on this scam.

"Sizing no good"

Sizing no good. Knickers arrived, but fitting about 2 sizes too small.

"I ordered $50 worth of undies from…"

I ordered $50 worth of undies from them, and they ALL roll down. I wore a pair grocery shopping, and I was so embarrassed having to hike up my undies every minute (not exaggerating) if I didn’t pick them up they would have fallen off of my legs and around my ankles in the middle of the store!!!!! They claim they’re plus size friendly, but they just make this sizes bigger with out considering how certain cuts fit different bodies. I’ve wasted my money on undies that I can never wear because they literally need a belt to stay up.

"Sizes are way off!!"

Be careful when ordering as the sizes are way off. I ordered a large for the lower side of my weight range and they barely go over my ankles!! I wish I had read these reviews before ordering!

"Sizing is way off on the knickers"

Sizing is way off on the knickers. small is shown as being 10-12 (Uk dress size) these are more like a 6-8 - absolutely tiny. I wish I'd have read the reviews before purchasing as obviously cannot return. Looks like they take advantage of the fact that underwear can not be returned. Hook people in with promises of non-sweat knickers, but not sure how that works, then the sizing is completely off and now cannot return and they have my money. I'll stick with good old M &S knickers in future!!

"I made an order and used their size…"

I made an order and used their size charts, items were too small, so I emailed and they gave me credit to reorder the items in a larger size, cannot complain at this, very grateful. But definitely size up.

"Facebook advert was very misleading"

Facebook advert was very misleading, was for their underwear that supposedly stops you sweating and when I clicked it took me to their page with no clear indication that what I was looking at, and ultimately purchased, were NOT these knickers but bog standard briefs! There was a bit at the top to filter by type of underwear- ie briefs, thongs etc. but nothing to make it clear that they weren’t all the advertised material. Realised very soon after ordering when reading some comments and emailed them, took a whole day to reply by which time my order had supposedly already processed/shipped, though I haven’t had an email to say that, so they can’t do anything. And they don’t accept returns so when they arrive I’ll be stuck with some expensive knickers that wont even solve my problem!! Avoid these con merchants!
Edit to add: email to say my order had been processed/shipped arrived about 3 hours later. A few emails have gone back and forth and all they keep saying is ‘we thank you for your understanding but we can’t do anything’ awful customer service!

"Absolutely no customer service ..first…"

Absolutely no customer service ..first order was late and the second order went missing to another part of the country .. did not really care so making a charge back via credit card (thank god I put it on my credit card) and never touching these people ever again .. wish I saw the reviews first :(

"Thank you Knotty!"

Love this company. Have been on auto order for over a year now and find all the styles sent to be super cute and most of the sizing is correct. Only a few were a little large on me but my weight fluctuates, and I will probably have use for them. Thay have always delivered on time and are very nice for the most part. Very convenient to have them auto shipped. Always have super cute and fun new undies available to wear.

"Great experience "

I'm surprised at the amount of negative reviews here, I've ordered 1 boyshort and 1 brief and they fit beautifully, the only downside was that shipping took a week or two