"I’m really surprised by the negative…"

I’m really surprised by the negative reviews for this company! My experience was great, to the point where I felt a good review was warranted! I ordered a few pair of boxer briefs and i absolutely love them! The only thing I noticied is the one pair of underwear I ordered, runs a little small but they fit me perfect! I really love this company now!!

"My order was lost"

My order was lost. I was watching tracking, but I contacted the company when it didn't change for 9 days. I received a prompt response, that they were looking into it. They told me they detected fraud and I was issued a refund. They did email me multiple times to ask questions or tell me what they were doing. 2 weeks after I placed my order, I didn't have my order but I received a full refund. I was satisfied with customer service.

"Absolutely zero customer service "

Accidentally placed an order and contacted customer support within 5 minutes of placing it. I was told they cannot cancel the order. I really don't understand why this company offers absolutely nothing in terms of customer support since they don't take returns, they can't cancel your order, if anything is wrong they refuse to do anything. It's baffling. On top of that, the products are not particularly high quality anyway and not worth the money. Do not bother buying from here

"I would shop elsewhere. "

Order delivered fine but items are very low quality. I didn’t realise they don’t offer returns when I ordered so I’m stuck with the items. I wouldn’t bother to be honest. For the price of these you could get much better quality elsewhere.

"Very unimpressed"

Very unimpressed with the customer service. One of the items in my order was incorrect - when I contacted them there was no offer to replace it, just 20% off my next order…. Needless to say there won’t be one. Also, the quality is not good and on the website they say that the sizes run a small, but they actually run too big.

"NO order arrived --- have been…"

NO order arrived --- have been contacting them for three weeks to find out what is going on.
No reply.
They don't care ... Obviously, I should have read reviews here before placing an order.

"Postage due "

I ordered underwear with a code for three free pairs to try out the company which is totally awesome. The day I was supposed to have my package delivered I instead got a slip saying I owed postage. I had already been charged $6.99 for shipping and handling. I was then charged another $3.50 for postage due. Once at the post office I was told that this happens all the time with this company and they have someone that comes every month to pay postage on her knotty knickers packages. I won’t order again because I don’t want to pay $25 + a month and then go spend more for postage.

"My first order was a huge disappointment! "

My first order was a great disappointment! They were not true to size. The first time I wore one of them, the developed holes along the seams and will definitely not last. Yeah they look nice but that is were it ends for me. I don't think I will order online again.

"Scam Company"

I ordered 3 free pairs of underwear through their promotion that stated all you had to do was pay shipping. The shipping to my house came to $6.49, I happily paid it because I’ve had other sites charge much more for shipping. However, about a week later I got a note left in my mailbox stating that I owed $3.98 in posted due on my Knotty package. I immediately contacted Knotty about where my ”shipping” money went to and asked to receive my order without any further payment. They responded and basically told me my only option was traveling 40 minutes to the post office and paying that additional shipping fee that I had already paid for. So not only am I now out extra money, but also gas and further time for a package that I paid to be delivered to my house. When I finally got the package it said Knotty had only paid $1.87 of the shipping charge and that it was really only $5, yet Knotty charged me $6.49? Where did the rest of my money go that was not used for what I was told it was going to be used for. I get if you can’t give away product for completely free but don’t scam, lie and deceive your customers. I never even got an apology or any sort of answer from support. Do not support this scam company, they just steal your money.

"I love them"

My package came a lot faster than anticipated. I ordered a 5x because I typically need the 57 to 60 in waist option (going to be honest, mind ya business if my body bothers you) but the 5x in their boxer boyshorts is actually a little big. That's okay because they are comfortable. The tags say HAND WASH ONLY so that's what I do, and they've held up great. They are thin, yes, and silky, but I like that. If I want something more secure I wear my regular cotton briefs. I haven't tried their underwear, but 09/10 for their boxers. The only thing I'm not crazy about is the prices. Can we go 2 for 20 maybe? Yeah... that would do it.