"They are awful"

They are awful. They used to be great about 5 years ago.. now they cater to obese people only. They replaced the real models with random obese women.. the quality has completely diminished to nothing. Don’t waste money here.

"Male Knotty Knickers fan"

I have been a Knotty subscriber for about two years now. I love the variety of colors and styles, only a few pairs have been duds. Also love the inclusivity shown on Knotty's social media- as a man who wears women's panties ( there's more of us than you think) it's nice to feel welcome.
I have read a lot of the reviews here, and I can honestly say I've never had any issues with the quality of the panties or with customer service.

"Terrible customer service"

I waited a month for my order. When I reached out to customer service I was told my street address was listed as "Avenue" instead of "Crescent", therefore I did not receive my package. (Street number, apartment number, city and postal code were all correct though!)
They offered me a 20% discount to make up for it rather than attempting another delivery. Ridiculous.

"Best boxers out there"

Fast delivery. Great customer service. I’ve tried Woxers and Wirapa boxers but the Knotty boxers are by far the best in comfort. The best for moisture wicking so I wear them for spin classes, and under jeans for riding my horses. I love the lightweight feel and the choice of patterns.

"No issues with my undies (i only wear…"

No issues with my undies (i only wear the boxer type). Quality is great and the comfort... i will never go back to my old undies. The only thing is I ordered about 10 pairs of XL undies and mis sized one of them XS and i really wish the company would of at least checked if order was ok. But hey, it was my fault, gave the undie to my lil cousin

"I've had a subscription for awhile"

I've had a subscription for almost 2 years now and I have no real complaints. There was one year where I got a pair of undies that looked hand made. They were cute but not very practical. Other than that I've been pleased with what I've received. For $12 I wouldn't expect super high quality. They cover my lady bits, they are comfy and I ordered my regular size and have had no issues with them not fitting.

"Cheap, shoddy product and worst customer service"

I wanted to try these underwear because I like Woxers but they're expensive; these are affordable. When I wrote for sizing help, I got an unhelpful reply telling me to read the sizing chart . . . which gives waistband measurements in cm. As anyone who has ever worn underwear knows, waistband measurement is meaningless; what you want to know is how it fits people of a general size. Anyway, I tried, and ordered a set of three, which is two more than I wanted, but they only sell three-packs. The underpants were HUGE, and so cheap, I've seen nicer underpants in 12-packs in the $1 bin at Walmart. The fabric is thin and cheap (and looks it too), the seaming is unprofessional with little threads hanging off. I wrote to ask if I could return the two that were still in their packaging. They don't accept returns even on unopened product. (WHY?) But the rep offered me a store credit for the full amount, so I thought, oooookay, I'll at least try some in the right size. When that replacement order arrived, though, the size I had selected in the cart was not in the package: they'd sent some that were much too small for me. (I'd ordered M, but got XS.) When I wrote to ask if I could return these -- completely unopened btw, you can see the size on the packaging -- I again got the "we don't accept returns" policy. Even though I got sent the wrong product? I'm sorry, but if a company sends you something that's not what you ordered, they really just have to take it back and make it right. I am very sorry I wasted $34 trying this company, but with any luck, this review will help prevent another person from making the same mistake.

"Poor product and poor customer service no returns allowed"

I recently made a purchase where I somehow ordered the wrong size. I mean like 4 sizes too small and they will not allow me to return them. They are unopened, sealed in the package with tags. I told them that I was going to never purchase from them again if they didn’t help me out somehow, their response was “ shrug”. I could understand if someone had tried them on but they are completely unopen ! Ridiculous terrible customer service. Also the underwear that I did order correctly is the worst quality u derwear ever. With no stretch to them. Very uncomfortable. No wonder they don’t accept returns.

"Comfortable but very Low quality"

Tried to cancel my order and had recieved no notification of shipping. Was told it was too late, and it had shipped. Tracking link provided never worked, just showed a map of Toronto. They are very comfortable but very very thin poor quality material and poorly made. Wearing the first pair today, I have somehow ripped a seam and have a big hole in the side after 1 hour.

"Horrible"

The fabric is awful and they are sized wrong. I would never buy these again. I normally buy Woxers and take a size M (I wear a size 6 jeans, am 5'8" tall and weigh 130 lbs) and the KK that I got are so tight that my cat could wear them.