"Really straight forward well-priced…"

Really straight forward well-priced insurance

"Login details given didn't work so had…"

Login details given didn't work so had to buy different insurance from another provider in order to travel. Still waiting to hear about refunding the cover as it's within the 14day grace period. Reading other reviews I'm not hopeful

"Good communication with company"

Good communication with company, purchase 18 months insurance not had to claim so can’t say any more . But good system with an online acces to your paperwork

"Straightforward and good value"

Straightforward and good value

"Have to submit claim within 30 days…"

Have to submit claim within 30 days which is no help do not recommend waste of money

"Great price"

Great price , and winter sports included in my package !

"Do not take out the premium backpackers policy"

I would give this policy 0 stars if I could. Honestly, the customer service was shocking I wish I got the woman's name she was very rude to me on the phone and dismissive. Firstly I rang the company because I didn't have the policy in my emails as I'm going travelling again. 45 minutes on hold, 3 days of phone calls, they were deciding whether to cancel my policy as I had "broken the stay period" in the UK. Due to me coming home in July to get my covid 19 injections, the period should've been 6 weeks but I was able to get it down to 4, as I had to quarantine on my trip back from Europe I was in the UK for around 45 days and was only allowed 14 days. The policy does not allow this, which is frankly ridiculous bearing in mind that I'm sure they wouldn't cover me abroad if I had to complete a hospital stay DUE TO COVID.
Disgusted with the treatment of this case and how it has been handled, for a premium policy especially!

"Quick cheap quotes"

Quick cheap quotes. Staff were helpful able to explain the policy and make sure it covered what I needed. There was a mistake with the start date but this was very quickly changed.

"Cheap longterm insurance - Seems good for IEC programme participants."

Cheap longterm insurance - Seems good for IEC programme participants.

This is by far the cheapest 2 years worldwide travel insurance. The coverage seems decent and seems to provide adequate protection.

However, I can not comment on the claims process or whether the company is fair in processing claims.

"I reviewed this co"

I reviewed this co. in January after my son took out insurance with them for his travelling this year. My review is even on their website! Like virtually everyone else, he now has a claim in for cancelled air trips back to the UK, all legitimately covered and whilst I accept everything is delayed, this co. took 5 months to send him a nonsensical email suggesting the claim was not covered. A complaint has been made to the customer relations team set out in the policy and over a month later has not even been acknowledged, never mind answered. A further email to MAPFRE's CEO has been ignored. This co is in breach of its FCA obligations relative to the handling of complaints now. This will end up with the Financial Ombudsman if not resolved quickly. Now a very poor experience. Quick to the take money, slow to pay out.........