"So much for being equal "

Trying to apply for a 2 bedroom house to be told because my son doesn't stay 4 night a week I can only have a 1 bedroom, Gentoo penalising single fathers and preventing them from spending quality time with there children

"Repairs"

Had two very professional hard working lads Plummer and joiner do repairs over 2 days 16 17 January very polite well mannered excellent standard of work carried out cleaned up after each job keep up the good work and thankyou

"Had loft instalion done 2 lads ross and…"

Had loft instalion done 2 lads ross and gavin done a great job . Very friendly and polite . My house is going to be warmer now...thanks lads %100 happy with your work....

"Foned for my brother as terminally ill…"

Foned for my brother as terminally ill and door handle was jamming, I was concerned he would get trapped in living room. He has no family in Sunderland to help. It was called in at 8.35 am all repaired by 12.30 . You have been amazing with him . Thankyou

"My toilet was leaking and I rang Gentoo…"

My toilet was leaking and I rang Gentoo Emergency Line within the hour they were out and the repair was done! Well done Gentoo!

"Horrendous housing association"

Horrendous housing association, they allow you to be discriminated against just because you aren’t northern and they won’t do anything about it. They block your phone number/hang up on you, they are extremely unprofessional and haven’t got a clue on how to run a housing association. Embarrassing is an understatement, their homes are filled with mould and they do nothing about it just paint over it with white paint. Completely incompetent, avoid at all costs! Would be better off going private! I gave up my tenancy because of how incompetent they were.

"I was downgraded to get a bungalow and…"

I was downgraded to get a bungalow and after a year, anda lot of back and forth of what they wanted me to do before even allowing me to bid on properties and to get housing to sign off on the house. I'm autistic and have some communication and understanding issues and found that they are not getting back even when I got agencies to help me they didn't even communicate with them properly. So now I've been having meltdowns because one person from gentoo says one thing and another person says another, things like you must bid as you'll loose your rating and when I do I get told, NO you can have that bungalow but you still have to bid. I've started getting so confused my health is not improving with this kind of lack of support. I don't think communication is a hard thing but apparently so, my carers councillor is trying hard to keep me positive. I've dated this post one year back as can't date it further back as this has been ongoing

"I moved into my property the beginning…"

I moved into my property the beginning of 2023 , minor snagging list.

We had a leak issue with our downstairs toilet, this problem wasn't delt with straight away due to the plumber not having the correct equipment, this problem wasn't sorted for another week which led to my whole downstairs flooring to lift. Upsetting after paying for the flooring product and installation for it to last 2 month and having to live with horrible flooring for over a year.

After back and forth with gentoo they managed to come to an agreement to settle to situation with my flooring.

I would like to personally thank Lorri Hagg for being a helpful professional employee for Gentoo for managing to sort this issue out for myself and family.

Gentoo tend to have some negative reviews but apart from the flooring situation I have had great experience with Gentoo.

Many Thanks Again Lorri for your help

Jack Blaydon Bathrooms

"I WOULD LIKE TO THANK LUCY FROM GENTOO…"

I WOULD LIKE TO THANK LUCY FROM GENTOO SUNDERLAND.FOR HER EXELLENT SUPPORT HELP.REGARDING MY HOME IMPROVEMENTS,THE SUPPORT LUCY GAVE IM SO SO GRATEFULL .THIS LADY NEEDS TO BE RECOGNIZED AND PRAISED FOR HER OUTSTANDING EXELLENT SERVICE.I CARNT THANKYOU ENOUGH GENTOO IT WAS A PLEASURE MEETING LUCY SHE WENT ABOVE AND BEYOND With SUPPORTING MY NEEDS WITH HELP WITH HOUSING REPAIRS .ADVICE AND SUPPORT NEEDS,PLEASE ANYONE NEEDS HELP AND SUPPORT ASK FOR LUCY BEAUTIFULL LADY..THANKYOU SO SO MUCH IM OVERWELMD WITH GRATITUDE FOR ALL YOUR SUPPORT THANKYOU LUCY ..M.HENSON XX

"Gentoo workers"

I want to thank Gentoo for sending a brick layer who did a good job at my place.
His name is Liam ,he is very respectful and he made sure i was happy with the work he has done.
I wish all Gentoo workers were like him.
Also the roofers who came some months ago,i cant remember their names,they were so good,they had the to explain to me what they were doing and what was causing molds in my house,in a way that i understood. Unlike the ones who came before them.