"Can I give less than one star"

Can I give less than one star? Horrible. Horrible customer service. I spent almost $550 on 12/3/24 on a walnut desk shelf and a desk tray. Was disappointed to learn, from tracking my order status on their website, that my order would ship between 1/3 and 1/10. That’s over a month after I placed the order! On 1/11, per my order status, my order still had not shipped. I was never contacted by Grovemade. I called and never got anyone who answered, but had to leave a voicemail. No one ever called me back. I finally sent an email and did receive a response. I was told the desk shelf was unavailable. That was the first I had heard that. No one ever bothered to call or email me letting me know that what I ordered was not available. Their website did not indicate the walnut shelf was unavailable. I was not told if or when it would be. Rather they tried to sell me something different. After a couple of emails back and forth, I told them I wanted a refund. That was on 1/16/25. I still have not received my money back. Today is 2/17/25. I have now filed a dispute with my credit card company and will probably file a complaint with the better business bureau. So disappointing.

"I requested to cancel the order because…"

I requested to cancel the order because they hadn’t shipped it after two weeks, and I wasn’t willing to wait any longer. They claimed they finally sent it, but now it’s more than a month, and I still haven’t received anything.

"From the first experience with this…"

Update 19/11/2024
Finally I got my product on 16/11/2024 it really it's looking amazing, Big thanks to Caroline and the team.


From thefirst experience with this site, there is no credibility or transparency.

I bought a large shelf on October 13th, and upon payment, the first shock of shipping from November 2nd to 8th, and before the specified shipping and delivery period has expired, there is no update and the false excuses begin?!!

- I sent them an email to inquire about the status of the order, knowing that I know the expected shipping date and the response, of course, will be answered within 2-3 business days, and no one responded to me.

- There are no updates on the shipment at all.

- I contacted one of them in the instant chat on their website and asked him about my order, and the truth and excuses began to appear, and the words veiled with lies, we are a small team, and there was a delay in the large shelves, and when we receive them, they will be shipped to you!!.

I told him when, and he said I do not have a specific date!! Which means wait until we benefit from your amount except for an unknown day, and he said that you will be answered tomorrow by official email, and of course he wants to end the discussion as usual.

I advise against dealing with such sites that take people's money in this heinous way and they have no credibility & transparency.

I agree with the people who wrote about this site negative things because it is a fact that I went through.

80% of those who advertised this product or site were paid or received the product for free, just talking lies. This is the art of marketing on the dark side. On the surface, it is something completely different, but in reality, after trying it, you discover the truth.

"Total junk for the price"

Total junk for the price. The wood was so poorly cut that the slots for the cork were totally off, and the cork was falling apart when I tried slotting it in. The instructions said to screw the shelf divider into the wood but the wood did not come with pre-drilled holes (said not to use screwdriver in instructions) and was too hard to use a screwdriver on.

"What is this?"

Their website is quite fantastic. They sell their products with superb photography and a user-friendly layout. I purchased a Monitor Stand - wondered about the price, but decided I wanted something nice and worth keeping. I spent the $350+ [I ordered a wool desk mat as well] and waited for them to arrive. We were excited when they arrived, opened the packaging, and found assembly was required. Not a big deal, but it should have come completed for that price. This stand was a disaster. Cork legs, metal stand, and the wooden top. It came with very simple instructions, but this just did not fit together with any sturdiness. It's design was terrible, so cheap when put together- no way it could hold anything on it. It took me 2 minutes to unpack, 2 minutes to put together, then 2 minutes to want to pack it back up for return. So very disappointed. Never unrolled the wool deskmat since they were purchased as a matching pair. No return label - cost me $45.16 to return this. Caution anyone from even trying their products - because when you are disappointed, you'll be out $50-$100 for the shipping and have nothing to show, but a sick feeling that you have been had.

"Was worried, but received excellent service!"

I received my order, it arrived fast, and was what I was expecting, but it has a minor issue. I ordered the walnut planter pots, but the metal inside the planter didn't correctly align with the wood. It's a minor inconvenience, but for the price I paid I was a little disappointed.

I reached out to them over email about the issue, and as I waited for a response, I read these reviews which made me really worried.

They responded really fast, and offered to send me a free replacement planter, and had it shipped out right away. They even covered the customs fees for the replacement order. I was stunned at how great their customer service was, especially after reading the reviews.

The issue I had inquired about was very minor, but I'm happy to know that they stand by the quality of their products, and do their best to ensure you're satisfied. 5 stars, and definitely recommend Grovemade!

"I drank the Kool-Aid and ordered the…"

I drank the Kool-Aid and ordered the Grovemade shelf unit. Order came fast enough and well packed. When I took it out of the box, I saw some styrophone which I assumed was for packing. Turned out the styrophone was the actual legs for the desk shelf. The top is made of stacked plywood with a real oak veneer. Add the metal shelf in the mix and the unit was close to $600 with tax and shipping. To say I was underwhelmed is an understatement. I do not understand the rave reviews on every YouTube office makeover. How in the world can this mediocre unit be worth so much? On top of that my 32" dual monitors felt so high that I had my head cocked like I was sitting too close in a theater watching a movie. Uncomfortable for sure. I tried to accept my fate but could not comprehend what I received vs the cost. Didn't see the value. Didin't see the need for the premium price. To add the icing to my crumb cake, I decided to return the unit less than 24 hours after receiving it. I carefully boxed it up and took it to a UPS store to ship it back and get a refund. First mistake, Grovemake does not provide a return label. The unit has to be returned at my cost. I hated the unit so much, I decided it was worth the cost. Did not even hesitate. To my dismay, the cost to ship it back to Portland, Oregon from Chicago was $116. Yowza!! Second mistake, I was already out the $35 original shipping charge and now will lose $150 total for the priveledge of trying a medicre product. Don't believe the hype. The product is mediocre and you will never feel it is worth close to $600 with the extra overpriced $160 mid-tray. Skip it. Plenty of DIY videos on YouTube. Spread the word.

"Terrible Customer Service...Still waiting on product"

I'm going through what everyone else has mentioned regarding the problems with customer service. I placed an order on the 4th (the "order status" page said it was supposed to be delivered between the 6th - 13th), and I still haven't received it. I've emailed multiple times, and they keep saying they are going to ship it. At this point, I'm probably going to dispute the charge on my credit card.

"Nightmare experience"

Nightmare experience. Placed an order weeks ago total silence thereafter, multiple emails (unanswered) and phone calls to find out what is going on, just cancelled the order I hope they won’t take months to issue the refund. Never experienced such pathetic Customer Service. Looking at previous posts here they don’t seem to care a damn what customers think of them.

"I would never suggest that anyone buy…"

I would never suggest that anyone buy anything from Grovemade. The product I ordered was a desk shelf It took quite a while to be shipped to me and when I got it there were no instructions in the box and parts were missing...some screws. I corresponded with their customer service people only to find that customer service was not on their agenda. I wrote several times and got no answers after the first coupe of emails. They told me they would send the screws in 5-7 days. Why not just put a few screws in an envelope and mail them to me? I never got the parts that were missing. I sent a copy of my emails to the company founder. He never replied. I liked the way the product looked on line and the website seemed to depict a customer-centric company that had a nice vibe. Nonsense! They have totally abandoned me and I have never ever seen worse customer service. STAY AWAY!!! BTW, there are alternatives to their products on line at better prices and though I have not yet ordered from their competitors I am positive no matter what, I will receive better treatment.