"Poor Customer Service Response"

Poor Customer Service Response. After receiving a desk shelf as a gift and setting up I noticed the shelf sagging by about a ¼". While not a lot, it is enough that one of the main reasons to use a desk shelf is eliminated, ability to sweep keyboard and mouse under the shelf to use the desk surface. First contact was prompt but only to ask for pics. Sent requested pics a few hours later and then didn't hear anything. Finally 5 days later got a response but this time requesting info on weight on shelf, verified it was well below their recommended 50 lbs. Nothing for 7 days. At this point it has been over a month and still no final resolution. I understand it is a "small" company but they need to do a better job on customer service.

"Poor customer service"

I was excited initially to receive my desk shelf but after receiving it was very disappointed. I'm not sure what all the hype is about this product but it is very shoddy. The supports made out of cork started to crumble as I was putting the item together, on top of that the metal shelf was sagging. The top part of the wood also appeared to have marks all over it, either from the glue that is used or a poor sanding and staining job.

I reached out to the support team and it took over 12 days to reach a resolution which was to ship the product back for refund.

After waiting almost 14 more days I receive a notification that my refund is on the way, 5 more days go by and it finally posts to my credit card for $23 less than my original amount!

Apparently, I still had to pay for shipping this defective item back and I am not happy. I have submitted a dispute with my credit card.

Overall, the Grovemade site looks nice but the products are not worth the hassle. There are several other Etsy sellers that sell a quality product.

"Cheap product, expensive price tag. Avoid"

I ordered a desk shelf, it arrived damaged, their response was to offer me 50% refund or a replacement. when i refused the 50% discount, they stated they shipped me a replacement without me agreeing to it. and yet I'm still waiting almost 2 weeks for it to arrive and they wont reply to any email I have sent.
The product it self is poorly crafted, definitely not worth the money you spend. Avoid this sham of a business.

"I bought a leather wrist pad from them…"

I bought a leather wrist pad from them last month. Spilled a little bit of water on the pad and it caused stains to appear on the leather even though I immediately wiped it up. Contacted customer service about the problem and product to see if I could get a replacement. I was told to buy a leather conditioner that may help with staining. I am thinking I am spending $100 on this thing, thinking it would last and look great for a long time. I was totally wrond.

"Wasteful shipping"

With 3 products, every single product was shipped separately (because who would ever care about the carbon footprint), so I had to pay thrice the shipping amount as well. Horrible experience.
Little to no transparence over added taxes and import fees.

"Customer service is terrible"

Customer service is terrible.

I placed an order and it was supposed to be ship 3 weeks ago and I can't get hold of anyone. I'm about to do a chargeback on my credit card.

"Grovemade products"

Overall the purchase experience was good. Fast shipping and responsive team to my questions.

I bought a deskshelf, tray and wool felt matt. I am really happy with the quality of the first two. However, the wool felt matt is the most horrific product to have your hands laying on whilst working. Will simply dump it.

Also felt that their prices are a bit overhyped for the actual quality, I think there are many other products at cheaper prices with equal and superior quality.

"My experience with Grovemade was great"

My experience with Grovemade was great. I live in the Netherlands and I had some custom issues. I contacted Grovemade and the service was more than great. They acted on my emails; this gave me a lot of trust! I ordered the pen and i am very satisfied!!

"Started off great..."

I ordered an extra large matte desk pad and I really loved it at first. However, after just 5 months, the area where I move my optical mouse started to show signs of wear. I contacted their customer service and (after several days) was told that I could use linseed oil to treat it and it might resolve it. I understand that they use all natural components for the natural "linoleum" but if the trade-off is this kind of wear after just a short period of time then I'm not sure what the benefit is to the consumer. I have a ton of equipment on the desk and the idea of removing it all to treat it with linseed oil periodically is not appealing at all. To add to this, they didn't offer to exchange (or discount) the pad for something else. I will probably look for different options that wear better.

"Recommended"

I had an issue with a product ordered - blemish on a leather desk mat , I found customer service excellent, within 48 hours they sent me out a new piece free of charge. Highly Recommended