"Disappointing problems with faulty products"

Dawson's customer service is really lacking. I ordered a product online and it turned up with parts missing. I was sent the missing parts in the post but they didn't fit and I had to arrange a replacement. Collection and delivery are separate apparently so I had to wait in on 2 whole days- they won't give delivery times either and the collection turned up at 6pm while the delivery was also late afternoon. Their staff offer to help but on every occasion I wouldn't get a call back after they investigated.

"Absolute Perfection"

We ordered from eCookshop.co.uk on Thursday 1/06/20017 2 Le Creuset Signature Cast Iron Round Casserole Teal Pots together with 2 matching Teal Mats which were delivered to us today, namely Monday 5/06/2017. Not only were we absolutely delighted with the look, quality & finish of the pots but also with the prompt delivery of said items which were carefully wrapped in bubble-wrap. Everything was delivered as promised & we were kept informed at every stage of the delivery.

"Staff a very helpful"

Staff a very helpful, communicate well and are attentive, and when I had a problem with a order it was thoughtfully resolved. On the phone staff are friendly and prepared to go that extra mile with after sales support.
I would warmly recommend this company.

"Excellent service and prompt delivery …"

Excellent service and prompt delivery from the Garden store department,
Great price for a fantastic firepit table and chair set which is just superb quality. Looking forward to summer now and outdoor cooking.

"Superb Service!"

I ordered a Le Creuset Casserole from eCookshop and the service was fantasic.
Spoke to customer services prior to ordering to find out more information about the product and they were helpful and friendly.
It arrived withing 2 days and I use it everyday - fantastic quality! 5stars!

"Spent nearly £1,000 on a …"

Spent nearly £1,000 on a top-of-the-range Outback 6 burner. Took off a day of billable time to take delivery only to discover (when I rang Dawson's at 4:30pm that the couriers "have difficulty getting orders out of the depot this afternoon" without having been called beforehand).

I spend a lot on BBQ equipment per annum but will NEVER use BBQWorld again.

"Ordered a BBQ from them"

Ordered a BBQ from them. the web site said if ordered before 3.00pm then next day delivery. also that I will be getting e mails when it was dispatched and from the delivery driver an hour before.
I sent them an e mail a couple of days later asking when the goods will be coming.

I had no inkling when I was to receive the goods, a driver turned up 3 days later with the delivery, lucky I was in.

They still havn't replied to my e mail. very poor communication

"Don't touch this store!"

Don't touch this store!! Lovely when they are taking your money BUT BEWARE when something goes wrong with your product they don't want to know. I have sent them over 50 emails for a Kitchen Aid mixer that has broke after 6 month and they still haven't given me my refund after collecting it nearly 2 weeks ago.
I don't like writing such a bad review but they have left me with no choice as the customer service I have received from them has been so bad.

"Rather sluggish customer support.but good price & rapid delivery"

I bought an expensive charcoal BBQ from them and it was delivered with what appeared to be a large scratch on the lid. It took over a month for the store to respond to my emails and sort the problem out. The issue has been resolved and the BBQ is now fine. The customer service could definitely be quicker, but the issue was resolved and the price was good and delivery prompt.

"Really good company"

Really good company, good up dates and use a decent delivery firm. Was my first order from them and I would use again. All my items arrived well packaged and perfect order, which was a worry of mine. Keep up the good work!