"We purchased a Kitchen aid food …"

We purchased a Kitchen aid food processor which developed a common fault. At he time Kitchenaid had no repair facility and after contacting the team, Alison organised for a new machine within a day or so,even though this was an out of stock colour with the bonus of an upgrade to a newer model. Highly recommend Dawsons for their approach to after sales customer service

"FANTASTIC SHOP"

I HAVE PURCHSED MANY ITEMS FROM DAWSONS AS THEY HAVE SHOPS WITHIN THE DEPARTMENT STORE. I HAVE BOUGHT, A BARBEQUE, LOTS OF BEAUTIFUL BEDDING AND TWO SETS OF ALEXANDER ROSE FURNITURE. DAWSON PRICES ARE AMAZING, THE SERVICE RECEIVED IS SECOND TO NONE AND I HAVE TO MENTION ALISON IN THE GARDEN FURNITURE DEPARTMENT AS SHE GIVES TEN STAR SERVICE, JUST GOES OUT OF HER WAY TO MAKE THE CUSTOMER HAPPY WAY BEYOND HER DUTY. I WOULD HIGHLY RECOMMEND DAWSONS TO ANYONE.

"Happy with purchase"

A little wary after the reviews here but needed the item (cutlery set) as we'd just moved countries, had no cutlery (in shipment) and i did not want to put money on a cheaper set that would be binned later. they had my favourite brand and a good price, so just went for it.

got an email a day later saying it was processed, and expected delivery on friday. no delivery friday (reason for 4 stars, should honour the date sent in writing) and called in. they were polite, slightly blase but assured should come in on monday. monday comes, delivery via DPD - great service via app, tracked all the way through the route, right down to 10 mins the driver was nearest.

set was beautiful, family in love with it actually, thank you :)

"Bad service and rude staff"

I ordered a Le Creuset 37cm Rectangular Roaster for my daughter as a Christmas present but unfortunately it doesn't fit into her oven this is because the size of the roaster isn't 37cm as advertised it's actually 44cm so I decided to return it for a refund at my own expense of £16.40 via Royal Mail. I emailed ecookshop twice asking why I should have to pay £16.40 for the return of an item where I have been ill-advised by their website to the actual size of it. After a week with no response I rang ecookshop to be told by a member of the ecookshop team that it's my fault it doesn't fit even tho it says 37cm on their website not 44cm and don't warrant a refund for the returns costs and when I asked to speak to a manager I was told a manager would call me back by the end of the day and four days later no manager has called me back, would not shop here ever again as it seems the company has not heard of customer service let along them having any morals.

"Great service"

I recently ordered Le Creuset cast iron casserole from Ecookshop because the price was competitive. The delivery was fast plus I got notified about the exact courier time slot for my delivery. Everything arrived in perfect condition plus I received a complimentary gift which was very kind indeed. I would use this company again and recommend it to others. Overall a great experience.

"Excellent Service"

Ordered some towels from their Linen Department just two days ago and they have been delivered to me today by Interlink. Exactly what I ordered and good quality. I was kept informed every step of the way regarding the delivery service down to the hour and even the delivery drivers name. Brilliant service from both Dawsons and Interlink and will be happy to use again.

"Horrendous! Lazy! Ignorant!"

The above says it all!!!! Their loss.
I am Happy I purchased my Kitchenaid 6.9ltr from Harts of Stur after I cancelled my order 7 days after purchasing from Dawson's as they messed me about. I also saved £300 YES THREE HUNDRED POUNDS for exactly the same Kitchenaid!!!!!!!!

"Best price and excellent delivery"

Ordered a Kitchenaid mixer after local Debenhams refused to budge on price. The mixer came within two days with extra gifts. Easy online service. Would recommend ecookshop over the likes of Debenhams and John Lewis any day.

"Awful"

I had a damaged delivery of a Kettler garden furniture set. I sent photos and details of the damage caused by a fork lift. 2 weeks later I am still waiting for confirmation that I will receive a replacement. A reputable store would have sent a replacement immediately while they dealt with the problem. I still have no news if I will get a replacement or not and dearly wish I had paid the extra and bought from John Lewis. Every time I have called for an update I have been told that they willl call me when they have news and have been made to feel like a pest.

"Great service again from christmasatdawsons."

I was really pleased with my order from christmasatdawsons last year, so ordered again this year. They have a great selection of products, at really good prices. My order was delivered very quickly, and came well packaged.