"Ripped off "

To start with , didn’t even want to add a star . This company is totally a rip off , giving false information, to get you to release just under £2000 , saying your chances are over 90 percent. 2 years of call and chasing them , to be told your claim refused . I could understand if only 50/50 . But to be told one of the highest cases I would receive over £7000 . Should have done my research 🧐. Anyone else please don’t waste your money.

"Total SCAM - do not touch"

Paid out pver £14000 to be left with nothing but stress and absolutely no results. 3 years spent chasing for updates/ threatened to not get results for the first period if we didnt sign up for the next one. Appauling customer service, rarely spoke to the same person and no-one ever seemed to know what was going on with our account. Total scam.

"SCAM SCAM SCAM"

SCAM SCAM SCAM, said they would only proceed if it was a guarantee to save money, once paid their invoice you don't hear back from them. 7 months later and still nothing!!!!!!!!!!!!!!!!!!!!!!!!!!

"Don't get scammed"

Don't get scammed, save your money. Hampton Lovett knew we'd had a rate review before taking our money. They claimed our rates were higher than others in the area, and getting a successful review was a formality. Only to find out the VO don't allow two reviews in the same rateable period. We've not heard from HL since.

"Disgraceful company"

Disgraceful company, they come over all professional but in my view and my experience are an absolute scam and a costly one at that! Please do not be fooled by this enterprise as they have no intention of getting you back Business Rates review and potential recompense. No chance!!!

"AVOID AT ALL COSTS"

AVOID AT ALL COSTS.
Originally instructed Hampton Lovett for a business rates challenge in April 2022 and they eventually submitted a Challenge with a proposed 32% reduction. The submission included a statement that there is "evidence of the exact subject property ... as the most significant piece of evidence" to support the Challenge.
However, despite making a detailed survey, Hampton Lovett submitted the layout for the previous occupant. This Challenge was rejected by the VOA in July 2023 and the 'exact subject property' turned out to be a sixth floor office, not our street level retail premises.
At the Tribunal appeal hearing (26-Nov-24) the VOA said Hampton Lovett had submitted "incorrect factual evidence" by submitting a layout/zoning/adjustments that "no longer exist" and provided "incorrect comparable evidence". "It is not credible to make a direct correlation between upper floor offices and ground floor retail" and they are "absolutely not comparable".
In addition Hampton Lovett had failed to correctly submit a copy of our lease, just plain incompetence.
We were misled, the Check, Challenge and case presented at Tribunal appeal hearing have all been fundamentally flawed.
The VOA has effectively shown that Hampton Lovett have been unprofessional and incompetent and effectively accused them of gross misconduct.

"Do not use this company!"

I am deeply disappointed with the "services" provided by Hampton Lovett Consultant Surveyors Ltd. Despite their initial promises to reduce our rates, we find ourselves no further forward after two years. The lack of progress is frustrating, but what is even more concerning is the complete lack of communication. My emails have gone unanswered, leaving us in the dark about the status of our case.

This experience has been highly unsatisfactory, and I would strongly advise against using their services. Their failure to deliver on their promises and their poor customer service are unacceptable. Save yourself the trouble and look elsewhere for a more reliable and responsive consultancy.

"Unfortunately you cannot give 0 stars"

Unfortunately you cannot give 0 stars! Absolute con artists, they come and promise you a huge reduction in the rates, take your money and then do not inform you of progress, you chase and get nowhere. Then nearly 2 years later, you receive an email to say "Whilst I appreciate this is not the outcome you were hoping for". Save your money and your time and stay clear!!

"Hampton-Lovett are crooks and liars"

Same as all the other reviews - Hampton-Lovett promise the world, promise to reduce rates, promise it will be backdated & you'll get a refund, demand you pay up front, then they go quiet & do nothing. Total bunch of crooks, do not touch them & do not believe the lies they tell you.

"AVOID!"

What mugs we all are…same story as every other review below. Here’s my response to their last email, copying the 6 individuals involved over a 12 month period from HL, Corporate Commercial Surveyors (have the same Director, according to Companies Hse) and various others. Needless to say there was no answer from anyone…

Re: Business Rates Appeal Update - CAS-002515-I1Q0Y3 - 17.05.2024

This is absolutely outrageous
You charged over £1500 on the basis of an inspection and high confidence that rates can be reduced (a prospect that you pitched to us) and now having missed the deadline you send us a boiler plate explanation as to why no challenge can be made - based largely on information that you had before pitching the prospect to us in the first place. An explanation that you only bothered to send us after being repeatedly chased.

I will be investigating what legal action is available to us for misselling a service, unprofessional and likely unethical behaviour.