"TAKE CARE"

TAKE CARE
BE VERY CAREFUL

Also read 1 star reviews, here and on Google.
HL have managed to get my reviews removed by Trustpilot 12 times, THEY CLAIM that "they do not believe it is a genuine experience". IT IS OUR GENUINE EXPERIANCE we have the proof to support what we state is true and factual.

If my reviews have been removed, how many other 1 star reviews have been removed?

OUR EXPERIENCE
My brother and I had a meeting with their rep who told us how incredible they were at reducing rates, and they had a lot of evidence to back it up. My brother signed up for us on the 12/03/2020. We paid a fixed fee of £7,308 + VAT as set out into their terms of engagement.

After persistent chasing over a long period of time they finally submitted the challenge on the 1/09/2022, 2.5 years later, 3 years later we still have no result.

We then received Inv. No. 325991, dated 5/04/2023 for £7,892.64 incl. VAT, for the next rating period even though we signed up to a fixed fee! We then had a persistent lady chasing payment of the invoice claiming that it is in the contract, when IT IS NOT.

Our experience is they make extravagant claims, take your money and do very little, if anything, then falsely claim more money.

OUR ADVICE keep well clear of them.

LINKED BRANDS
They are also using the following brands to front their activities, 'REVENUE REFUND', email address 'fastbusinessrates.com', ‘THE RATING BUREAU’, email address ‘thebestbusinessrates.co.uk’ also 'THE RATING SURVEYOR', email address: - easy-businessrates.com, this is from communications received from them.

"Similar situation as many others"

I would also mirror the views of the 1 star reviews below as so similar to my situation - sales guy said he was on name terms with the barristers that handled the cases - paid the fee up front and have had nothing in return for the false claims they hook you in with - Regularly phoned up to ask how they were going along and excuses every time - i have been approached by other companies and said i was being sorted by Hampton Lovett and paid upfront they commented only company that does that and they have a terrible name in the industry - latest is that they sent me an additional invoice for the next period and threatened me with going to Creditsafe if my business did not pay up - my accounts team did pay this just to keep them off our backs as the lady called nearly every day when i said do you enjoy your job she said no i would rather be working in Sainsburys!

"I would not recommend this company."

EDIT**
Although in Hampton Lovetts response, stating they couldn't find my information, I have since received a a letter demanding I remove this review or legal action will be taken.

I would advise not using this company. We paid almost £2000 to make our claim against our business rates2017-2022. They pressure and chase to get this money and promise the world and when their "surveyor" visits he tells you about the stacks of cash you will be owed and how quick the process is.
After they had their money it was almost impossible to get any updates. Constant chasing to be told it had been moved to another stage which will take X months. 18 months later to be told we weren't successful but decision would be appealed. More chasing to be told it wouldn't be appealed as "from what I can see I don’t believe there will be any grounds for them to change their mind". So what was the point in the first place? AVOID AVOID AVOID

"Fantastic Job!"

Excellent services provided by
Hampton Lovett Consultant Surveyors Ltd.
They are very friendly understanding open and kept us updated throughout the process of re-evaluating our premises and claiming overpaid council tax's.
Highly recommended!

"Totally Agree - It is a scam"

I would agree with all of the comments about this company running a scam. If I could give a 0 star I would. They send 'surveyors' out and get forms signed which are mis-sold as just needed to get further information. Then the bills start coming in for nothing and definitely no sign of any rate rebate. Our rates have actually just increased yet they tell me they are still working on it.

"BEWARE !! DO NOT SIGN A CONTRACT"

BEWARE ! Do not sign a contract with this company.
I've paid thousands of pounds for a rate rebate that has not materialised and now they are pusuing me for thousands more for the next one, while referring to text hidden in the contract somewhere. NOT TO BE TRUSTED!

"Don't ignore the number of 1 star reviews!"

Avoid like the plague! Time wasters.
Still heard nothing back from a claim they were processing years ago and are now trying to invoice again for a new rateable period.
Don't ignore the number of 1 star reviews. The 5 star reviews are almost certainly fake.

"Unprofessional and economic with truth about process"

Since my review I have been contacted and I am happy to say that progress has been made.

I am looking forward to being able to remove this negative review, as I believe those who have contacted me are genuine.

You have one last chance!
I signed up in 2021 and I am now giving you one last chance to process my appeal, before I take matters further. I have been given so many different versions of "yes but no but", and I am now extremely frustrated. You will have just received my email and it will be up to you how you want to proceed. I don't tend to give negative posts, but you have pushed me to this with avoidance and a lack of clear information as to what happens in the process, at what pace, and most importantly in what order.

You also have such a high turnover of staff that it is hard to keep up with who is doing what!

Please act now!!!

"Good communications"

All staff at Hampton Lovett were professional and friendly at all times. They were easy to contact and listened to our concerns. We are pleased that the company managed to reduce our future business rates and made us a saving on our costs going forward.

"We paid upfront payment of £1750.68 in…"

We paid upfront payment of £1750.68 in Jul '20 for reduction in business rates. No result from Hampton Lovett. They now offered to fast track the appeal for a further payment. Scam. We have lost our money