"What an appalling company"

What an appalling company. We signed up with them in december 2020. The deadline for submission was 18 November 2022 which the Company MISSED!
Submission was finally made on 2 December 2022!
I have had to chase continually for any form of update as to progress.
The final outcome from the VOA is zero. No change.
I understand that it is up to the VOA but the "Consultant" who visited us at the start gave us all sorts of details as to what could be challenged. The whole of their challenge was based on a "reduction in the current base rate"
Hardly rocket science and very easily bounced as there was very little evidence to support this challenge.
All in all a thoroughly bad experience. Very good sales people but no other substance to the firm.

"Constantly spam us and never remove…"

Constantly spam us and never remove details when requested.
Why would anyone deal with a company like this if they cannot follow email subscription rules

"Clearly a scam"

Clearly a scam. Sent to a business with no property saying we were due a property tax rebate 😂😂

"This is a spam factory"

I just received a spam email from them. It was sent to an address which is visible online but is otherwise never given out as a contact address.

"Spam email received"

Spam email received. I’ve only had the email a week and it’s impossible I have ever subscribed to anything. I’ve asked the company six times to confirm how they obtained it. No response. They can’t even write an email instead on writing my company in their spam email they used my advertising strap line as my company name. I don’t want my details removed I want to know how they obtained my new email and what company they used to source it. I’ve asked repeatedly but they can’t and won’t answer I get passed from one company idiot to another. I have reported them to GDPR for a breach of data.

"This is my 2nd review"

This is my 2nd review, the first was similar to most business on here, "was promised but never ever delivered"
They are very good sales people, but never get any results. My first review details the issues and advised people to not use this company, they call me, offered me a full review and appeal if we took the review down. We stupidly listed and gave them the benefit of the doubt... more fool us! As per nothing was done other than us taking down our first review. Do not trust this company and do not waste your money on their promises..

"spam email received over and over…"

spam email received over and over again. They apologise on others reviews but how about you just don't break the law and stop sending spam email. You can't even cite legitimate interest as i don't have an office. If I ever did, I'd never work with you.

"Spammers"

I'd never heard of this company until they sent illegal spam to my personal email address offering to reduce my business rates.
Even if I paid business rates I wouldn't use a company that blatantly breaks the law like they do.

"Cost our business over £2k"

Be careful if you are planning to use this company. My business paid HL over £2k back in August 2022 on the assurace of a reduction in our business rates.

The chap from HL came out on site and confirmed that he didnt see any hurdles in our business receiving a large reduction. On the back of this we paid the £2,289.12 admin fee for HL to make the application.

Earlier this month we recieved notiication from the VOA that no reduction would be given. Nobody from HL bothered to get in touch.

I have continually had to follow up with HL to receive responses back to my messages and my reveiw here is only being posted because I asked for a member of their team to call me back to discuss our case last Monday. (I was advised that someone would call back within the week, but nodbody did, shock!)

It seems this company is keen to take your money and make lost of assurances and promises that they cannot keep.

"Scam operation"

Fake call wishing to discuss the overdue rates assessment appeal. When asked for the details of which of our properties they were referring to, they hung up. Clearly a scam operation