"Spammers and ill-informed."

Fear mongering spammers who ignore GDPR and use unsolicited mailing lists to try to generate leads while ignoring the fact that many of the contacts they're trying to scare are on full rate relief.

They've managed to harvest multiple undocumented email addresses that have never been used for anything external, much less subscribed to mailing lists.

Avoid!

EDIT: To add insult to injury, instead of checking their email database this company then requests details of the relevant "order" with a view to removing the review.

So let's be clear here folks. We received multiple emails from this company on multiple prefixes, many of which aren't actually used externally. QED, the only explanation for the spam is that they purchased mailing lists that were harvested and not based on acceptable practice. Most of the emails are NEVER used for external email communication, much less subscribed to any mailing list.

There are numerous reports of the same issue from other reviews on here and elsewhere so the attempt to get reviews removed is a little disingenuous to say the least.

"Took a while"

Took a while, but Hampton Lovett got us a total refund of our rates backdated to 2017. Very happy. Thank you.

"Bar Solo Carlisle."

Bar Solo Carlisle.
I was contacted by Hampton last May and sent copies of rates bills. Our bar is 50 sq meters and rates are £950 per month. They said they could reduce our 2017 rate bill by up to £13,000. So I met their surveyor at the bar in June. I discussed their contract document which said they would review our rates for 2017 AND 2023 for a one off fee of £1745 plus 25 0/0 of any saving. Their document was headed RICS the surveyor indicated to me they were RICS members. My son is a RICS surveyor so I felt confident. I paid the fee. Months later in January 2023 another surveyor finally came to measure up and to put our claim in.
Shortly after I got another bill for £1745 for survives for the 2023 review.
I have had numerous email and telephone calls since.
Their document says 2017 and 2023 yet they are demanding payment for the 2023 review before they even know the 2017 review. The government in any case had reduced the rates for which they claim the fee. They have on numerous occasions threatened me with legal action. See you in court. They still have not come up with any reduction at all for which I paid the £1745 fee and dispute my requesting copies of their documents which they sent to the rates office they havnt sent me anything.
We she’ll see what happens over the next couple of weeks as I received a telephone call in Andorra to say they were going to issue court proceedings.
Be interesting.

"review withdrawn"

Review withdrawn pending resolution of the matter

"Constant emails from this company I…"

Constant emails from this company I have never signed up to. Stop spamming people please.

"Do not believe their misrepresentation…"

Do not believe their misrepresentation of "no win no fee" which was what was sold to us. Once their terms of engagement form is signed they will bill you an upfront fee of £3540 (plus VAT) to cover their expenses, the writing of this is ambiguous in the contract and does not match the oral statements made by their employees that come out to site. We did not wish to go ahead with this arrangement and were offered a 50% cancellation fee of £1770 (plus VAT) which we ended up paying after not wishing to pursue costly legal action as they made it quite clear they were happy to go down that route.
Do not trust this company; should you wish to reduce your rateable value, either apply for this on your own or be aware that an upfront fee will be required.

"Feel we have been conned"

This company got us to sign forms should we want to go ahead and didn't tell us there would be a cancellation fee or didn't leave the forms with us in advance so we could read the small print. In the end we didn't want to go ahead and they are now threatening to sue us for half the fee - some £900. Really bad customer service and a rip off. Be careful when dealing with them

"Do not go near them"

As a pub we were contacted by HL in 2022 with an offer to reduce our business rates which were at £39,000. After some time a surveyor came out and said we had a very good case. We had to pay over £1,000 in fees to to start then any reduction in rates they achieved we would be charged a percentage. They came back a few months later and they had achieved a reduction £9,000 and enclosed their bill for over £3,000. We then awaited the council refund of
£9,000 over 5 years and we got one penny back. What Hampton Lovett fail to tell you is that the refund will be affected by transitional and business rates relief. We thought our time with them was up but apparently not. We had signed a form which allowed them to fast track our case for the next appeal 2023 - 2028. They invoiced us £2,500. We argued that they had done nothing as yet for this moneyed we wanted to sever ties with them. We then got a cancellation invoice for £1,500which we eventually paid. Today we got another invoice for £3,500 for achieving a rate reduction for 2023 to £18,500. This was nothing they had done as the government had reduced hospitality business rates at the end of last year and we had already been notified of the change in December. When I asked how they could charge for something they had not done any work for we were told that HL can charge for any reduction however it came about. We won't be paying it and would advise other businesses to avoid them at all costs. As we have now discovered you can put in a claim to the Valuation Office yourself and certainly don't need these rip off merchants acting for you.

"Hampton Lovett are interested in one…"

Hampton Lovett are interested in one think and that's getting paid. Their first attempt at a rate decrease was way off what was promised, even though they agreed to a refund if they failed in the contract, they then said I couldn't have a refund till the end of the rate period and have recently sent a bill for a drop in rates which they had nothing to do with even though they haven't settled the refund due. The whole process has caused me endless stress and wasted far more time than the savings. I have asked them to stop communicating and immediately get e-mails back. I am already pulling my hair out and wish I had never heard the name Hampton-Lovett

"After 3 years and so many excuses we…"

After 3 years and so many excuses we received a 1% reduction in rateable value ! do not give this company your money, they simply do not deliver their promises. I wrote a review before and gave them the benefit of the doubt what a mistake .Md Jungs