"Great service and communication from…"

Great service and communication from Alex and the Team. Thank you for working tirelessly to achieve a good result for us.

"Very slow and long process."

We signed with them approx last September. Action is slow and they submitted our appeal at the very last moment even after being chased. We are now advised it could be 12 months before the VOA respond. A lot of time was lost through the process.
Maybe all will come good in the end, but from start to finish our process will possibly be close to 2 years. If the VOA respond sooner, then maybe it will be about 18 months from start to finish. Just be aware before you sign, that you understand this can be a long process. When it was sold to us, it was made out to be a relatively simple process and we expected it to maybe take 6 or 9 months. Hopefully, we will see a return on the money we paid at the beginning at some point.
I will update my review once this is settled, good or bad.

"Spammers - Beware"

Spammers - beware. They are sending out spam without any recipient consent. Lots of fake reviews according to Trust-pilot themselves. I would avoid like the plague.

"constant pressure and then threat of…"

constant pressure and then threat of legal action when you question anything, given long list of names of contact who then are never available. Lots of different stories depending on who answers phone , delay tactics used at every opportunity

"Great service"

Hampton Lovett have helped the company I work for to reduce the rateable value of our property by 11,750 and the checking process is still underway! I am very pleased with the efficiency and service I have received from all of the team I have been in contact with and they have kept me up to date and informed along the way. I would definitely recommend Hampton Lovett to anyone requiring their services.

"Repeatedly sending spam emails to my company…"

Sadly, my business is consistently receiving unsolicited spam emails from this company (and in what appear to be various different guises, not just 'Hampton Lovett'). This activity is very unprofessional and worrying and must surely be in breach of trading standards ?

"Wish they’d go away"

Keep emailing me telling me they have identified i am paying too much in rates. In fact 36% too much. So quite precise. Say that neigbouring businesses are paying less. For a start the address they are identifying with is a residential address in a residential area - can't even get that right. Can't get this firm to stop emailing me. My company doesn't pay rates on my actual business premises. We qualify for 100% small business relief. I get bombarded by them constantly. Now they've changed their name to 'Revenue Refund' and send out emails looking like they are from the Local Authority with a headline 'Action Required' They know this is underhand.
Update
Just phoned them again. They say they use a 3rd party for marketing and agree it isn't right to be doing what they are doing...THEN STOP IT!!!!

"I was a very sceptical convert ."

I was a very sceptical convert .. but tempted by the rewards . They were professional , but the process was very slow .. maybe pandemic issues - i had almost given up on getting a return . So , happily surprised when good news arrived and once it did, pay out was swift - so , it worked - i recommend Hampton-Lovett

"Great service"

Hampton Lovett -polite friendly service, positive result

"Quick to threaten legal proceedings - slow to to do work"

Responded and had a visit from of their consultant. Pushed to "sign up" for their services at that meeting. There does appear to be a saving. Then the clock was ticking - in spite of being busy and effects of Covid they then started legal proceedings for payment of their invoice without any work having been completed. DO NOT SIGN ANYTHING IN ADVANCE. Having paid, it's now been over a month and no response from emails to hear from them. Is this a scam ? Be very very careful. Have now threatened them with legal action that if they do not produce the work within a time period I will start legal proceedings. Very unprofessional and misleading marketing and "consultants".