"Sends out huge volumes of SPAM emails"

Sends out huge volumes of SPAM emails. No legitimate company sends spam emails to any email address they can find online. We have received countless spam/scam email ads from "Hampton Lovett".

"They've lived up to their reputation"

They've lived up to their reputation, They promised me certain results and they delivered on all of their promises, I am impressed.

"Sad to say but a very disappointing…"

Sad to say but a very disappointing experience. Appointed these guys to help with one of our businesses. Initially full of enthusiasm and confidence of a big result. However they won't take a case on without you paying a fee upfront and from there on in service has been terrible. Lack of communication, you have to chase them (or at least we did). High staff turnover means lack of continuity and having to go over old ground. End result for us is that we have ended up financially worse off than if we had never bothered and all they do is refer to their T's & C's completely ignoring conversations and emails which clearly state our situation was going to result in a successful outcome. They have no interest in resolving the issue just referring back to the contract. My advice would be to steer clear and look elsewhere.

"Very poor advice"

In June 2020 we had a visit from a commercial assessor from Hampton Lovett who advised us that we were paying too much in rates. We paid HL £1300.00 (ex vat) for the initial assessment in July 2020. Over 1 year later we have been informed that although the Valuation Office Agency issued a form VO7045A the Valuation Officer is not prepared to continue with the negotiation of a revised Rateable Value and we will be issued with a withdrawal form. This has taken HL over 1 year to process and the appeal has gone against us. We trusted that they had given us good advice and based on previous experience. We will not be utilising HL in the future, disgraceful representation!!!

"Endless stream of spam"

Endless stream of spam, from a different email domain and a different employee (presumably fictional) each time. One claimed that they'd looked at my company and could definitely get my business rates bill reduced, so out of curiosity I replied asking for more detail. (My current business rates bill is zero. but I didn't tell them that.) No reply from them, but a week later I got another email from them reminding me that *I* hadn't replied to *their* first message. Not only spammers, but incompetent spammers. Incredible.

"A very professional process from start…"

A very professional process from start to finish. The initial survey was completed following their specific methodology and resulted in a significant reduction.
Only thing to mark down slightly would be communications, but during this Covid period, show me a business that isn't facing some communications challenges.

"Disgusting SPAM emailer"

Disgusting SPAM emailer. I am fed up with emails from this appalling company. Isn't it strange that EVERY 5 star review is from someone who has only made one review. All fake, no doubt. Making a complaint to the ICO and passing it to our legal department to deal with.

"Don’t waste your time and money"

The promise of a reduction in your business rates is nothing but a scam. They’ll take your money and you won’t hear from them again. Don’t part with your hard earned money, these people are a bunch of time wasters. Customer service is terrible.

"Eventually success"

Having paid a £3360 fee last September and provided all information before October I find out this morning that they have finally
lodged an appeal.
I have spoken to them on several occasions previously and been assured that all was in hand.
This claim is deeply important as a small reduction in business rates would trigger a £25000 grant from the county and help to keep our business solvent.
I have now received confirmation that my appeal has been lodged. Thank you.

"Hampton Lovett have been excellent in…"

Hampton Lovett have been excellent in their approach, handling of the matter and the outcome. They successfully reduced our business rates by £17,500 in our rateable value which in London is very good going. I highly recommend their services and my neighbour will be placing his business rate claim through them.