"Wat een DRAMA met dit bedrijf!!!"

Wat een DRAMA met dit bedrijf!!!! Ik heb op 19 dec deze drumstokken voor mijn vriend besteld. Echter bleken ze niet geschikt voor linkshandigen.
Ik wilde ze terugsturen en heb daarvoor precies gedaan wat er stond om ze terug te sturen, incl foto’s verpakking etc.
Vervolgens krijg ik een mail met de vraag of ik ze niet wil houden en 50% terug wil krijgen met de suggestie dat het leuk is om ze in de toekomst aan iemand anders te geven! 🤯
Bizar, hoe bedenk je het?
Anyway, ik heb (nadat we 6x heen en weer hebben gemaild) uiteindelijk een return adres los gepeuterd in Duitsland.
Voor bijna 13 euro teruggestuurd. Na 5 dagen een bericht gekregen dat het product was afgeleverd.
Weer gemaild waar m’n geld bleef en inmiddels 1 maand en 6 mails verder is er nog steeds geen geld terug gestort.
Inmiddels gedreigd met aangifte bij de politie, en kijken of ik nu m’n geld ga krijgen.
NOOIT maar dan ook NOOIT hier 1 product bestellen. Heb begrepen dat de kwaliteit sowieso drama is.

Hieronder het oorspronkelijke antwoord van het bedrijf:

Dear Customer,

We deeply understand and respect your consideration for a refund, and our foremost goal is to find a resolution that best suits your needs.

We understand that you might be currently dissatisfied with the product. However, considering your previous interest and its potential value, we suggest that you keep it for the time being. Often, personal taste and needs change over time, and you might find that the product becomes appealing again in the future or even becomes an essential part of your life at a different stage. Keeping the product not only preserves an opportunity for you to re-explore and enjoy it, but it might also have economic value if it appreciates or becomes scarce in the future.

After careful consideration, we would like to propose an alternative solution that we hope will be beneficial for you. Instead of a full return, we are offering a 50% refund of the purchase price while you keep the product. This approach is intended to save you the inconvenience of repackaging and returning the item. Keeping the product at half the cost might provide value to you or someone you know in the future. Moreover, a prompt 50% refund ensures that you will receive financial reimbursement immediately, without any additional efforts or delays.

We’d love for you to reconsider, but of course, we respect your decision either way. Please let us know how you’d like to proceed, and we’re hap

"I wish I could give less stars"

I wish I could give less stars. Was trying to get a refund for an item and the answered my emails originally & now they’re just ignoring me. So basically I’m out about $120. The only thing I can do now is spam their Instagram and warn other people.

"No customer service. No returns"

My product (drums) didn't work. Their phone number was disconnected. I then tried their website's chat option. I waited and waited and no one answered. I then emailed them. I received an email three days later at 1 am. I responded and received another email 3 days later at 1am again. After a third try, i received an email at 3 am. None of the emails were helpful. I was told on the final email their phones are being repaired and I should try the chat option. ( I tried again; still no one answered.) I should add the grammar and writing style of the emails would indicate they're not in the U.S. I have no idea how the product would be if it worked but they have no customer service and it is impossible to return the product since the website has no address.

"Scam, do not buy."

Never received anything after one month. Company refuses to refund.
Abysmal customer service.

"SCAM COMPANY!! DO NOT BUY!! BE CAREFUL!!"

Scam company! Be careful!

You will buy and pay their products and they will tell you’ll receive them in 5 days.
After 9 days I wrote and what a miracle that suddenly I received a mail saying that a delivery attempt was done when no one came or called.
A complete scam as they say the product will be returned. They don’t even give you a reliable tracking information.

Do not buy from them!!!

"TRASH PRODUCT. DO NOT BUY"

i got the pocket drum 2 plus for christmas, it was the main thing on my list, i turned them on and went to play as it shows in the videos. no sound at all, literally just vibration. it tells me in hitting the parts of the drum but no audio whatsoever comes out. it you’ve seen their tiktoks you’ll know they simply turn it on and drum away. DOESNT WORK!!!

"I ordered these drums a month ago"

I ordered these drums a month ago. It said it would arrive in 5-6 business days. I now have to go find another present for Christmas at the last minute. I want my money back!!! Who knows if I will even ever get what I ordered. I have written customer service several times and gotten no help. DO NOT ORDER!!!

"Forget about trying to return it "

My experience is based solely on customer service not the product.
I wanted to return the drum sticks and am still getting the run around. First they said I needed to pay for shipping. Then they offered a 35% refund and I could keep them.
This was after they suggested I try them out for awhile before deciding to return.
Bottom line is, so far after many wordy emails on their part and no return label provided, they do not honor their return policy as described on their site.

"Garbage fake company!!!"

Garbage fake company!!!

"The so called guitar is garbage"

The so called guitar is garbage. The old Casio was better. This is the stupidest product. nothing more than a cash grab and it doesn't function worth a dam.