"Stampante HP ENVY Pro 6420 n. pratica 5068991096HP"

Da 3 mesi ho acquistato una stampante wireless HP envy pro 6420. Il primo mese ha funzionato bene. Successivamente ho aderito ad un abbonamento HP smat per la fornitura delle cartucce d'inchiostro, con il controllo da remoto della carica delle cartucce e invio in automatico.
Qui sono iniziati i problemi. La stampante perde il collegamento wireless con il modem, cosa mai rilevata in precedenza con le precedenti stampanti wireless della stessa HP. Ho contattato l'assistenza diverse volte e ogni volta in qualche modo, seguendo le indicazioni degli operatori, la stampante ha funzionato. Un disagio continuo visto che è impossibile inviare stampe da remoto. Ho chiesto di sostituire la stampante in garanzia per gli evidenti disagi creati, ma non ci sentono.
A questo punto disdico il l'abbonamento di HP smart servizio inutile.

"HP Instant Repair WARRENTY means nothing, Scam Artist"

HP Instant Repair
Bracknel 07/21/2021
Quotaion 80TV07RPA3210593/5069491434

I am disgusted that after my disabled daughter buy's a Zbook start date march 19 2021. five Months after buying Zbook and the key cover fall’s out you refuse to sort according to your tech department due to wear an tear "5 months use"??? You want money for repair? What about the warranty still has 32 months left? And your tech help Zavier I think that’s how you spell it hangs up after, i say but this is under full manufactuers warrenty. Dreadful service DO NOT BUY FROM THIS COMPANY con!

"The worst customer support"

How on earth do you contact HP for support. I have a printer/scanner/fax MFP M 277 dw which refused to scan. It will print but after spending hours, yes, hours on the HP website I am told I need to reinstall the drivers to get the scanner to scan. Can I find the drivers anywhere? The website is a total disaster and for a tech company I would have thought this should be a breeze, constant referrals to where you have just come from, RUBBISH

"Doesn’t even deserve 1 star"

Doesn’t even deserve 1 star, non existent customer service. Save your money and keep from losing your head at their products that don’t work and having no support and buy from somewhere else.

"Long Standing Reputable Company"

This is a fantastic company, the advisor who I spoke with on the phone guided me through all the steps to get my new laser printer setup. He was really lovely & so patient with me even though I have autism. I had a very good detailed explanation of how the app works which I’m rubbish with technology haha! This overall experience is important especially if you’re dealing with customers who are vulnerable. I would highly recommend this company to anyone because of the customer service. HP were first founded in 1939 & they have a long standing reputation for manufacturing high quality products that will guarantee to last probably a lifetime if you take good care of it :)

"Wish I could give a -1 star review"

Wish I could give a -1 star review! Worse customer services ever! Two faulty printers and keep asking me to troubleshoot the same things over and over. And as for the so called extended warranty not worth the paper it’s wrote on!!! Avoid at all costs

"Dirty Gloves Inside New Printer, Won't Answer Complaint"

I have spent a lot of money with HP over the years and their products have generally been of great quality. Recently I bought a new printer (Pro 8024) and when it arrived, boxed and sealed, I tried to set the printer up and print a test page. The page would not print and would mangle the paper each time. On closer inspection I found a pair of dirty used cotton gloves, one rolled inside another, jammed into the paper tray of this brand new sealed printer.

That is not acceptable for a company like HP, but in and of itself could have been a genuine mistake so I complained to HP. Unfortunately the company do not seem to care, they have not responded to my complaint after two weeks, through various channels, and do not seem to want to take the issue seriously. Poor workmanship followed incredibly poor customer service.

This will be the last printer/laptop I buy from HP given I have spent 10's of thousands with them and they cannot even be bothered to respond to a complaint.

"Excellent service !"

Excellent service !! Customer service so helpful

"Not the best customer service…"

Not the best customer service experience so far. I left a complaint with someone called Melissa, felt like a call center in Bangladesh. Did not hear anything back. This was 3 days ago. Got a callback today only to to tell me to troubleshoot, do you think I didn't try that?

"HP is disgrace"

HP is disgrace! I wanted to scan a dcoument, best option is to go with HP smart! You cant use if you dont have an account with them, and when you want to create one you are getting verification popup with figures which could never be guessed! Frogs unrecognizable anlimals etc. I waste nearly 2hrs in order to create the account - unsuccessfully! MY question would be, who on earth wants to deal with device which you cannot use as you wish although its all yours and you paid for it!!!
I WANT TO SCAN WITHOUT CREATING AN ACCOUNT!!!
I WOULD ADVISE ANYONE TO AVOID HP!