"he system, app and customer service is amazing"

The system, app and customer service is amazing, Ive been using it for almost 7 years. The customer service reps are very knowledgeable and responsive.

"Extremely dissatisfied"

SMS campaign keeps getting rejected on the grounds that our explanation of how we get approval to message our clients isn't good enough. What is so hard to understand that our clients message us and we reply back? RingCentral support is useless and nobody seems to care enough to even look into the issue.

"There is no speed dial option."

There is no speed dial option.
Every other phone system I have used for the past 40 years has speed dial. your system does not, it makes NO sense!!!

"the phone quality is great however I…"

the phone quality is great however I can't get accurate reports on the number of calls received or missed.
I have had several calls with ringcentral personal and have not gotten the issued resolved

"Matt has been very patient with us…"

Matt has been very patient with us evaluating and deciding on to move over our company's phone system to Ring Central.

"When I got hung up on "

When I got hung up on , no one returned the call

"Customer support is lacking poor…"

Customer support is lacking poor communication and language barrier. Support tends not to read the issues in full detail and I have to repeat myself or reprase. I still have an issue open since 4/4 and no one has reached out.

"I use the basic plan and one day wanted…"

I use the basic plan and one day wanted to do a trip for the plan that’s after the basic. It went fine but I wanted to switch back to the basic plan. Every time I called customer service to do it they won’t let me switch my plan and when I try to do it online it just keeps loading. No one will let me speak to my account manager either. Will be switching soon.

"Compared to the previous service…"

Compared to the previous service provider, Ring Central offers a more reliable service. The breadth of option will also be useful as our contact center continues to grow.

"Horror system"

Horror system