"Excellent service provided by Mohammed Islam"

I am currently living in Lockside House on the Chelsea Creek development. For over 12 weeks now, I have been trying to find the answers to some important questions without any luck (not through a lack of trying). I was told by another resident that if I needed help, to speak with Mohammed Islam - Senior Property Manager. Mohammed is super friendly and one of the most proactive people I have met. He was able to provide me with the information I needed within less than a couple of days and in the meantime would call me to provide me with very useful updates. I am super impressed and extremely glad to have Mohammed working on the development. Five stars!!!

"Mohammed has been fantastic in helping…"

Mohammed Islam-Senior Property Manager - has been fantastic in helping us solve a problem with our flat. He reached out to us immediately and coordinated an engineers visit, swiftly. Thank you Mohammed. Very grateful! The world needs more people like you in it. :) Flat 11

"NO toilet for 22 days?"

On 8th October 2024, RMG sent contractors to my tenanted flat in London, to ascertain the source of a leak into the flat below.

Without my consent, the contractors removed the only toilet, leaving a 1m x 1.5m hole in the wall and vacated the premises

I first learned of this on 18 August, from my tenant who had been away. I contacted RMG immediately to explain. 5 day's later, RMG returned my calls/ emails and blamed the contractors for removing the toilet. RMG commissioned the contractors. Surely it is RMG's responsibility to follow up on work they have commissioned?

This morning, 29 October 2024, my bathroom wall was tiled and the toilet was returned to where it was taken from, by the same contractors who removed it.

22 day's my tenant has been without a toilet. The only toilet in the flat. It is shocking that a Managing Agent can not manage the repair to a leak from behind my bathroom wall into the below flat. Mismanagement to the extent where RMG were unable to prevent a situation where a flat became uninhabitable for 22 days. Gross mismanagement.

"RMG saved by Mohammed Islam. "

The only reason I give this company a 5 stars is due to one single member, Mohammed Islam - the senior Property Manager for Countess House, Chelsea Creek.

I'm recovering from stage 4 cancer treatment, plus a few other surgeries and dealing with RMG has been incredibly stressful. With emails ignored by all others Mohammed is the only person at RMG who responds, keeps you updated, and finds a solution. This chap needs to be made CEO. Thank you.

"Disgraceful customer service and maintenance "

I Bought a property in Hartland village 3 years ago. My boiler has now had a carbon monoxide leak. They couldn’t care less! I can’t get hold of the manufacture telling me all the boilers are commercial RMG washing there hands of it and telling me it’s not there problem with no help from them.

I have now after 3 weeks of having no hot water or gas having to spend 2 thousand pounds on a new boiler! For RMG to tell me that because one person is on holiday I cannot get into the Plant room next to my building for the Plumbers to fit it as only 1 person has the key and they are on holiday !! How insane is that for a massive company! No protocol for an emergency and no one willing to go out of their way to help the residents they are ment to be looking after!

On top of that expecting us to pay £1000 every 6 months for this disgraceful service!!

"Impressed"

We’ve had a seriously challenging few months with anti social behaviour at our building but RMG have handled it as well as they could have. Great communication and liaising with residents, police, and safer neighbourhoods team.

"If I could give zero stars"

If I could give zero stars, I would!! Do NOT recommend buying or renting a property managed by RMG!! They will charge you for anything & everything yet won’t provide invoices of accounts. BUT will expect you to pay within 28 days, baring in mind these bills can be in the thousands… Will chase up and respond when they are ‘owed’ money but won’t respond when work is needed in the building or they are in the wrong.

Spent 2 years waiting for front door to the flat block to be fixed, despite myself and several residents raising complaints & concerns. Don’t manage storage or bike sheds correctly leading to stolen property and fly tipping.


Currently being chased for rent despite moving out of the building several months ago… yet they actually owe me a months rent. Actually feel guilty for the chap living their now :(

Would have left a review years ago but scared of the repercussions!

"Charging for electric from 2022 in 2024…"

Charging for electric from 2022 in 2024 , still waiting for cctv, are rep has holidays every other week. Do not ever hire RMG! If you do get them , make sure you start to manage them out and run your own estate !
There is no point getting back to you as I have tried before and nothing happens this won’t be the last bad review from me or anyone with RMG

"Terrible company"

Terrible company, I pay a stupid amount every 6 months for service charge and nothing has been done. I’ve lived at my property for almost 3 years now and my intercom and windows has never been fixed although, I’ve mentioned it many times. My so called building manager never replies to my email, I’ve called their customer service so many times and they can’t even get in contact with her. All this company cares about is STEALING your money and DOING NOTHING TO HELP THEIR CUSTOMERS

"Appalling service"

I am appalled by the service that is supposed to be provided by RMG. We pay extortionate rates and for a terrible service. I have tried contacting RMG on several occasions over the 8 years I have lived in my property. These have always been for valid and important reasons, such as faulty fire alarms sounding for hours on end. The response time is always awful and the resolutions take ages, if acted upon at all! In my most recent communication I asked for the issue to be escalated and to speak with an area manager. This request was ignored and the faulty fire safety window is still constantly beeping (it’s now been over three weeks).