"Wait over a year for a response"

Waited well over a year for a response to a letter sent to them.
Followed up on many occasions, even had to go so far as to involve Property Ombudsman.
Eventually contacted them via Twitter and got them to investigate that way.
So many costs could have been avoided if they had communicated properly in the first instance.
Truly awful company to liase with.

"I find it appalling that they charge…"

UPDATE: Nothing has changed other than theyve put up a piece of paper in our building regarding fire safety.
I find it appalling that they charge the horrendous amount that they do, and they cant back up their expenditures either! Cleaners never turn up, gardeners never here, smoking bin never emptied, car park lines not painted for the past 4 years! pest control never contacted regarding rats, spiders have been complained about by quite a few residents over the years, no fire emergency control, lack of communication from RMG when contacted, inspections, I mean they don't do the inspections they supposedly have us pay for, our bin shed has had a change of code but was never updated and don't get me started on how rude their management guy is for our complex! (They've requested for me not to remove his name, but he is based in the Essex area).
We've forked out a fortune to receive nothing at our block. (Other than a piece of paper pinned to the wall about fire saftey, hope the printing ink wasnt too expensive!) Get out while you can!

"RMG London, do a brilliant job"

I live at Horlicks Quarter and RMG London run our site and they are brilliant. The place is clean and well maintained and the staff are super friendly and are always running around helping residents. I called RMG customer services about my service charges and they too were very helpful.

"RMG at Horlicks are fantastic"

RMG London look after the development that I have lived in for just over 2 years and they have been great. The onsite team here at Horlick Quarter are amazing, nothing is too much for them, their service is 2nd to none. I have called their office a few times and they have always been very helpful and have managed to answer my questions straight away.

"Horrendous Company"

I would rate RMG 0 stars if I could. We have had ongoing issues for years and nobody seems to be competent enough to provide a solution. Their staff don’t seem to care and are extremely unresponsive. Moldy walls, leaks through the roof, a lift that had no emergency button working for years before they told us…just to name a few. They should be ashamed of themselves.

"A company that takes only money but…"

A company that takes only money but doesnt do any improvement, these kind of company should not exist. They think that they can charge people as much as they want. who do you think you are? we are not willing to pay you as long as the carpets are dirty, walls the same, buzzers broken, grass growing on the flat roofs, sheds around the flats full of rubbish, rats around. They put the price up every year, some apartments are empty but we have to pay as well for those because I dont understand why all the time the price goes up but nothing has been done , no renew

"Review"

Working as a contractor we have worked for RMG for many years across their sites including Beaufort Park, Chelsea Creek and Grand Union Wembley to name a few.

Building working relationships with some of the on site team, Adam, Jiwan and Alexandra we get to see first hand how hard Adam and his team work. From making sure all of the sites that they manage are compliant, run efficiently, and also keeping the residents happy.

RMG London are always on hand to help with any questions with quick response times.

We hope to continue working together for many years to come.

"Go for Right to Manage"

After six years of escalating costs, our new RTM appointee managed to reduce the RMG quarterly charge by nearly £400, a reduction of nearly 40%. They are an opaque and unhelpful company who appear to have little no drive to offer a good service to those who pay them the money. The good reviews they receive on this site appear to come from those who employ them, not those who have to suffer their 'management'.

"RMG London "

As a very small limited company every contract completed to the client satisfaction is important. Also is very important to be paid in time so your cash flow is not affected. It's a two way street. This is what RMG is good at! A trustworthy partner with a healthy policy and a professional team which makes every job a smooth experience. More than happy to work for them and recommend them to any contractor willing to provide a high quality level of service. But more than anything is the attention they have for everyone's wellbeing with a very high standard of health and safety measures meant to keep safe contractors and residents alike.

"Completely incompetent "

RMG have managed our block after buying our previous agent 5 years ago and have been expensive, incompetent and..... Useless.
A wall fell down in front of our property 2 years ago and after 18 months, the Leaseholders obtained a quote one third of the cost RMG quoted. However, because our builder is not on their list, we cannot get the wall rebuild at a sensible price.
Corruption with preferred builders?
Other defects take many months to even look at.
Any complaint is sometimes dealt with 'customer services' offering no remedy whatsoever.
It is interesting that the last 5 star reviews are from 3 years ago.!
Run a mile if anyone suggests this incompetent shower manage your property.
Be warned!!!