"Avoid Like The Plague!"

Companies to avoid like the plague....Body Scuplture.

I have a Body Sculpture rowing machine. Six weeks ago the resistance bands started wearing through so I contacted them via their website about purchasing some replacements. No reply. So I tried again. No reply.

I tried calling instead and the phone was picked up by someone with a more 'couldn't care less attitude' than I have ever heard before.

Long story short, I tried several times to phone and email before eventually getting hold of someone who told me the new bands would cost £16. So I tried to order some but couldn't.

Three weeks into the saga, they did the only thing that remotely reflects well on them, they sent me the bands free of charge as a gesture of good will because of the issues I had faced.

When the bands arrived, they had no instructions for fitting them. I contacted Body Sculpture again asking for instructions. They sent me the product manual (which I already had) which contains no instructions.

I chased again through numerous calls before being promised that someone would call me last Friday to talk me through installing the bands as they don't do instructions. That call never came.

So, fed up, I decided to attempt installing the bands myself. I thought I had managed but, five minutes into finally using my rower again, two of the three new bands had almost worn through.

I complained again. They tried to call me twice on Monday before emailing me saying that they had tried to contact me on "multiple occasions". I emailed them back explaining that I didn't answer my phone when in meetings but that I would call them today (Friday).

I just made that call and have have my character and my integrity questioned. I was told that it was unfair to question their customer service because. "we are only a small company" (they aren't, they are part of the Taiwanese company Hi Mark International, but they didn't know I knew that).

Now they are refusing to service me anymore. This leaves me with a rower a can't use and the need to purchase a new one so I can train to my normal sessions, not a cheap option especially given the issue with the original rower is with something so basic.

So....if you are buying any fitness or training products be warned and avoid Body Sculpture like the plague. Your custom will not be valued.

"Excellent service"

Excellent service, everything explained very well and great results.definitely going back