"Waited two hours for our car"

Waited two hours for our car. 9/06/22.
Awful service. Rude, told us they would be 30 minutes every time we called. Traveling with young children exhausted after a long journey back. Will never use these guys again.

"4hr wait"

4hr wait. Couldn't find car. Couldn't find key. Flat battery... you name it that was the excuse. Then told it was in the same place I'd parked it... £700 parking charge for one week... NCP showed video footage that the car hadn't been collect/moved . AVOID AT ALL COSTS

"Very poor"

Very poor. I sued the Company to get my money back.

I now have a County Court Judgment against them

"Very poor service"

Very poor service, seems to be very overwhelmed by the level of business it attempts. Poor communication not at all sympathetic to the needs of the customer. They were 40 minutes late picking the car up and it took them an hour and a half to drop it back.

"Never again - A joke of a company"

!!!!! USE THIS SERVICE AT YOUR OWN RISK!!!!!!!!
If I could, I'd give this a zero-star rating.

This is the last time I'll utilise this service.

I had to wait over an hour for the driver to arrive and pick up my car. I call 30 minutes before i got to the airport. When I contacted to inquire about what was going on, the person simply hung up on me.

When I questioned the driver for identification when he eventually came to take up my car, he became enraged and threw the keys at me.

The driver then attempted to drive away with the passenger door open, nearly running over my toes.

On return i was told my car would be with me in 30 minutes i had to wait over an hour. car was covered in dirty.

"This is possibly the worst company I…"

This is possibly the worst company I have ever used. No customer service, and still waiting 1 hr after ringing them.
Do not use this company, should be suspended from offering a car pick up service

"Cars were 'lost'"

Really bad experience. Waited an hour for someone to collect our car from Gatwick and despite calling them three times (and being told they were 5 minutes away) no one turned up. We couldn't risk losing our flight so we went to Gatwick Long Stay Car Park.

Whilst waiting for our car to be collected we met three families who had ALL had their cars lost by this company. They were first told that the keys couldn't be found. When they called back, they were told the cars couldn't be found. Upon calling for a third time, they were told that they must have booked through a different company and that the customers were wrong. The police had to be called and Skylink employees were swiftly reminded that Gatwick is full of CCTV which would have witnessed their cars being collected. 2/3 families all had new Audis.

Steer clear of this company they are con artists

"AVOID THIS COMPANY!"

AVOID THIS COMPANY!! Called once baggage had been reclaimed as advised to do and were told that our car would be returned within 30 minutes. This actually turned out to be 3.5 hours. I phoned on numerous occasions and kept being told it would be there in 15 minutes. There doesn’t seem to be any system to this company, some families were waiting over 3 hours like us and then some who arrived after us only had to wait up to an hour. We were told by one of the drivers that there were only 5 of them for over 170 cars that day! They are clearly a lot cheaper than the approved meet and greets for a reason and my advice would be pay the extra to avoid the stress! Wish I had read trust pilot rather than believing the reviews on their website!

"Don’t use this company"

Used this company for the first time. Never again, the car was set at the maximum heating temperature, my back mats looked like they had visited a building site and picked up the workers who trod their dusty boots through my car. Not to mention that I called them on ei had picked up my luggage and then it took an hour for my car to be delivered to me. Never again will I use this company, especially if you want to get off your flight and head home.

"Avoid at all costs!!!!!"

After checking on Trust Pilot over a month ago this company had good feedback so we booked their service. Drop off last week was OK, albeit we had to ring the number they gave us numerous times before anyone picked up. The worst came today when we arrived back at Gatwick. We called at the baggage collect as told and the number went to voicemail. We then kept calling and finally someone picked up but by now we had just arrived at the carpark. When we got there we were met with at least 15 families waiting for their cars to be returned with some having waited 3hrs!!! We were told on 5 occasions that our car was on its way and would be 10 minutes. I'm the end we waited 2hrs with 3 kids in tow at 8pm at night. The service was a shambles, we were constantly lied too and saw several cars left with keys on the wheel unattended. Use this company at your peril!