"Many frustrating details"

Experience I had with twilio "services" is:
- ticket that lasted > 4 weeks (due to update done during day on France, update done on US during France's night) → very very slow progression
- fuzzy dates on ticket: hard to follow history; I reported it but saw no (re)actions. I had to manually timestamp my messages to follow activity: "2 weeks ago does not help", I need "18/11/2016 13:19 +0100"
- inconsistencies in different panels
- low log retention (1 week)

"Great reliable voip service at a good price"

Works and integrates with my voip pbx over SRTP. Very detailed portal with good visibility into usage. Responsive support techs. Very highly recommended.

"Very good service and fast support"

Very easy to use and backend is very powerful.

"Good product, dire customer support"

The times we have spoken to your support center we have had back and fourths for weeks with little to no understanding or action on their end.

Secondly the documentation for the API is utterly crap.

In short Twilio make a great product but seem to have very little clue how to support it properly. Get that right and it'll be a killer app;

"A StarUp company"

Front page is 80% nice, although a bit
buggy. I believe in time this will be
improved.

A bit pricey compare to costs but
compare to the market however good.

Billing system and ideology is American
not internationally so their main focus
Is in the USA. Europe and Asia does
not work as Twilio has no correct
Invoicing in place.

MH

"Great service; Easy to use"

Their service is great and their tools are easy to implement.

"Cost saver"

Great service at low cost. Before using this service i was paying 10 times more for one phone line. Twilio allowed me to expand my business by minimizing my phone bills. Only reservation I have is the lack of live help for small businesses like myself. I would like to see some live classes on how to use their platform more easily.

"Reliable, good priced, great and fast customer service, wonderful API and SDKs"

We have been using their SMS-sending service for three years now. It has always been very reliable, (not even one shortage in these three years). The API is very good and easy to use, the SDKs the same thing, with a wide range of them, and everything very well documented.

Might not be the cheapest solution, but when your business depends on a service like this, 100% worth it.

I'd recommend it and I would use it again in my future ventures and personal projects

"A refreshing change - getting what we expected."

No issues whatsoever; we get what we were promised.

"Good API Infrastructure, but depends on too many external parties."

Twilio is a great company, but unfortunately, it depends on third parties in order to function....and lacks a clear view for the future in some continents (south america).