"What an absolute POS"

What an absolute POS, garbage, low grade app and site interface. I can type in my login information and it works once and then never again.

"Horrible"

Horrible, they called me and in the middle of talking with them for less than 2 minutes, the guy named Donivan says thank you for time and just hangs up. This company customer service is horrible.

"They paid the wrong insurance carrier…"

They paid the wrong insurance carrier (Orion180) after we had switched to another carrier, whom they also paid, and now want to double my monthly payment due to Escrow shortage. Uh, nope, you guys paid Two(2) policies. I have spent way too much time trying to get this resolved after more than a month of trying. Trying to get resolution is almost impossible because it's almost impossible to talk to a live person. Looking to refinance at this point.

"Tuting your own horn"

PennyMac HAS to tut their own horn, the are NOT 5 stars as they want you to think.
PennyMac is holding on to our insurance money, it’s bean over 3 weeks. Now we have to show what has bean repaired, from hurricane Ian.!

"Helped me get caught up with covid and…"

Helped me get caught up with covid and put a lein for what I was behind. Failed to tell me my interest rate would over double. So their help was to forgive and put a lein what little I was behind but increase my payment by $200 to cover the new 6.8%interest. Up from 3.1% way to take care of veterans struggling with covid and inflation....smh found this out after they swindled me into this debt help.

"I've had a mortgage with PennyMac for…"

I've had a mortgage with PennyMac for two years. They are an excellent service, always looking to provide me the best rates. I recently reached out to them to take an equity loan. They were very patient throughout the whole process, explaining what documents I need, and we got the loan approved!

I feel very safe in PennyMac's hands for my mortgage needs.

"I paid my mortgage on the 30th"

I paid my mortgage on the 30th, ONE DAY EARLY because the 1st was on a weekend. They filed it as an extra payment, put in a missed payment for that month and my credit took a huge hit. This company is FRAUDULENT.

"My house caught fire 12-22-22"

My house caught fire 12-22-22. Penny Mac insurance had my insurance check, builders damage assessment and repair paperwork and contractors information to send money for repairs end of March 23. Here it is now May 23. Each time I call them to get status of paperwork and repair money sent to contractor, I get the same crap. Some foreigner I can hardly understand, put on hold for more than 30 minutes, and oh we're sorry, but your missing paperwork. I have emailed, sent through the website, and physically mailed them the required paperwork 3 times. Last Thursday, I finally got a response from the resolution team stating my paperwork was in order and they would overnight a partial payment to the contractor. Today, Monday 5-1, no check. I called them back and was put on hold for 56 minutes. They informed me I'm still missing paperwork and there is no notes or information on last Thursdays call with regards to paperwork or them mailing a check. I asked to speak with a supervisor and was put on hold for another 36 minutes. No supervisor available, they will put me on a call back list, 24-48 hours. There is no customer service with this group. It is a joke and unfortunately I'm stuck with this shiite. I want my house rebuilt. Useless front line people on the 866 call line.

"Terrible customer service"

Terrible customer service, i need info on my paid off loan for my taxes 2021, they won't give me the info and their automated phone system just goes in circles

"DONT TRUST PENNYMAC!!!"

DONT TRUST PENNYMAC!!!! ALL THE DO IS LIE!!!! CONSTANT ISSUES FROM BEGINNING AND NOW HOLDING OUR INSURANCE MONEY WHEN TRYING TO FIX HOME 6 MONTHS AFTER HURRICANE IAN!!!