"PennyMac Obfuscates"

PennyMac, via their 'autonomous' 'insuranceclaimcheckdotcom', received a 'settlement' check from my insurance company in September 2022. In October 2022, they released 40% of the check to my attorney's office for their fees. They show on their website that the funds were released to me. I have contacted them repeatedly and received false promises that they would look into it. To date (almost six months later) I have received NOTHING to start repairs on my home. The insurance company has withdrawn from my state and, because repairs have not been completed, I have no insurance. DO NOT trust this company to be responsive or truthful in dealing with you.

"If I could give zero stars I would"

If I could give zero stars I would. They have been taking double payments out of my account for three months now after recording me and telling them to stop immediately. I am currently looking to refinance they are crooks

"Good luck getting your escrow refund."

Pennymac erroneously paid property taxes from escrow on a mortgage that had been satisfied back in mid-December. We have still not received the refund even after multiple contacts. They have kept/used our money for 3 months and it's still sitting in the escrow account. I would suggest telling your lender to absolutely not sell your mortgage to these crooks.

"Fraudulently"

Fraudulently, charging 3726.00 fee for not having home owners insurance when the company was responsible for making those payments via escrow. was not notified my coverage was canceled until 6 months after it was canceled.

"Smoke and Mirrors"

f I could give them 0 stars I would. I dealt with no less than 10 people and screw ups and delays every step of the way! Toward me I needed 10k at closing. The night before at 8PM, they said I needed 17k. After I signed all of my documents and “closed”, they called me and said I need an additional 3.5k. They just push blame on others and have ZERO accountability for how their lack of follow through and communication makes it damn near impossible for the average buy to get through the process.

"PENNY MAC SUCKS!!!!!"

Have had increases due to taxes 3 years in a row...which NEVER happened when I was with Rocket Mortgage (for over 10 years!). Most recent increase was $200/month. It's always due to "taxes", but their record keeping is deplorable. Have tried multiple times to create an online account via the PennyMac website, but keep getting error messages. They're "customer service" is literally non-existent. HORRIBLE COMPANY. DON'T WALK...RUN AWAY FROM THIS MORTGAGE COMPANY!!!

"Assumption loans"

I have been trying to get an assumption loan for two months and have gotten nowhere. Have sent in all documents over 8 weeks ago. And get no response. When you call they say a loan officer will reach out to me by the next day, but they never do. Will never use this company again.

"My mortgage Broker sold my mortgage to…"

My mortgage Broker sold my mortgage to this company, they are the worst, but I guess I didn't have a choice. Don't use them if you can. Endless phone transfers and never get a helpful person on the phone, slow to send correspondences/emails. Neighborhood was re-drawing lines and Pennymac refused to sign the new PLAT, no explanation, they don't want to work with you as a homeowner. If interest rates weren't so high I would just re-finance out of principal.

"Karla from customer service!"

First of all…. FIVE STARS to Karla H. in customer service!!!!!
⭐️⭐️⭐️⭐️⭐️

We were having some questions/ concerns with our homeowners insurance policy, she patiently waited on us, spent almost an hour with us, guiding us, and walking us through the procedures that we needed to take to correct the situation! Absolutely positively amazing customer service from Kala H! She definitely went above, and beyond to make sure that we were completely satisfied!!! Thank you so much, Karla!!!!!

"Escrow assessment mess"

Somehow they managed to completely mess up my escrow assessment and have my winter taxes $2000 over what they really are. I noticed it when my monthly bill was $300 more than usual. When I called I was told oh well your taxes went up. Anyone with any common sense would have seen an increase of $2000 as suspect. I hung up reviewed everything and got all documentation together and called back. I was told oh well we will review it. It will take several days. I have lost all trust in PennyMac