"Hot tub purchase"

Excellent communication and service from Premier Hot Tubs, even to the point of processing the order on a Sunday (and Christmas Eve no less!). We purchased the Exuma TV model and can't fault it... very spacious, very comfortable and very luxurious. The delivery process was a bit delayed (but due to shipping channel delays so outside of the company's control) but really well communicated and was perfect on the actual day of delivery. Would recommend them to anyone 😀

"Very Happy with our new Hot Tub"

Very Happy with our new Hot Tub. Communication was very good from start to finish and happy to answer any questions.

"The best Hot Tub provider in the UK"

The best Hot Tub provider in the UK, by far.
We spent several weeks visiting garden centres and specialist hot tub retailers, as well as the usual places like Costco and B&Q, to view the hot tubs they had on offer.
Our criteria was that we wanted something big and with plenty of jets.. We finally found one, but with a heavy price-tag. We put down a small deposit, but I wasn't quite content that we'd found something that justified the money..., so I did some more searching online and found very much the same tub with Premier Hot Tubs at a much better price, AND, this one came with a TV option !!! What more can you ask for?! :)

Don't be fooled, you might think that you can find other tubs at the same price, but they will NOT be as BIG. 2.3m x 2.3m. The extra 30cm on any other hot tub really makes the difference. Other places offering tubs at the same size are far more expensive.

From the first time I inquired, to the moment of delivery, the service we received was fantastic. The after service is also amazing - as with anything new, you have a lot questions - Rick and Karen have really gone above and beyond to provide support to us newbies. Their patience has been really appreciated.

I couldn't recommend this company enough. If you are looking for a Hot Tub, then look no further.

"Premier Hot Tubs "

I purchased a hot tub from Premier 3 years ago and the communication and customer service was great. Since then they have assisted me with parts chemicals and advice which has been very helpful. A great company to use for all your hot tub needs. Mark Portland Dorset.

"Very good company"

Very good company. Helpful, nice family business. I recommend 5 start. Thank you

"5 stars"

We bought a hot tub from Premier Hot Tubs back in 2020 following a recommendation from a friend. Our hot tub is fantastic and we are so glad we got it. The after sales support is really good too. Joe is always on hand to give help and support whenever needed.

"First Class Customer Service"

Received a cover but unfortunately it wasn’t the correct size, and did wait a while for the product also. However their customer service is nothing but good so far, very friendly staff willing to help out. Received a full refund so can’t fault them one bit. Thanks premier, very helpful indeed.

"Hot tub"

Great company to deal with, always on hand to help via email or phone call, great products delivered fast and efficiently. We love our hot tub 😊👍

"High quality products and incredible customer service"

Premier Hot Tubs are an outstanding company to deal with, offering high quality products and unsurpassed customer service.

My hot tub is probably over 10 years old and still going very strong - this is a testament to the product quality given it has been outside subject to harsh weather conditions for those 10 years!

What is more, the customer service provided is amazing.

First, they have been very happy to support me with such an old product, which is a refreshing change in today's world.

Second, their team have and provide intimate technical knowledge of their product, seemingly any issue they know the cause of and often send helpful videos to show how to resolve.

Third, they go above and beyond, without fail. They have ordered custom parts for me from their manufacturer that they don't normally sell, provided all sorts of advice and been very generous.

Companies like this are few and far between these days. Thanks very much Premier!

Highly recommended to all - you are safe in the knowledge of a long-lasting product and excellent support behind it.

"Great product. The product is excellent value"

The product is excellent value, it was delivered on time with great advice.
The ongoing support is very good. I definitely recommend this company