"Using site is very frustrating"

Using site is very frustrating. It changes every time I login. The 3 for 1 vip seemed to disappear. The advertising on Facebook is misleading I will be cancelling my vip membership.

"All good so far good discount"

All good so far good discount

"Love bottom, but so disappointing. "

I love the products from Fabletics,specially bottoms, but I am really disappointed about I have credit before and I did not have any information my credits were expired.
I feel somewhat scammed in the sense that since they deduct money from your account, at least they could send you the products and not keep the money without telling you that they expire after you don't order anything.

I think they should send you that information to your email or by text message, they never told me that if I didn't buy anything, they would keep my money.

So disappointing!

"Website keeps crashing and app not even…"

Website keeps crashing and app not even loading

"Very difficult to find items in my size…"

Very difficult to find items in my size which were in stock despite using filters

"Great Products, Frustrating Website Experience"

I love the products at Fabletics, but the website is a significant frustration. Today, I received an email about a "3 styles for 1 VIP credit" promotion. However, I often struggle with promotions and general ordering on the site.

Despite using filters, many items are either out of stock or not actually included in the promotion. For example, I added three items to my basket, but no discount was applied. After changing options, the discount still didn’t apply. It turns out that only some items have the "3 for 1 VIP credit" offer, and those items are often out of stock.

I eventually selected some items that weren't my first choice and tried to spend my VIP credits on other options. Unfortunately, I found that most items I was interested in were out of stock. This issue with stock levels is a constant battle on the site. Even with filters, there’s no guarantee items will be in stock, which leads to a lot of back and forth.

I finished my order feeling frustrated with the whole experience. I tried to email customer support about these issues, but received a response stating, "In an effort to provide you with the most efficient service possible, we no longer offer email as a support channel. We are always looking for the quickest method of communication to service your needs. You can reach us on social, chat, or phone. Agents are standing by to assist you in real-time!"

Overall, while I love the products, the website experience and customer support options leave much to be desired.

"Loved the bundle package"

Loved the bundle package. Chose more items and could easily unbundle and re chose what I wanted.

"Poor selection as mostly sold out"

Not enough slection as everything in my size if out of stock and not available. If this is something that will be frequently experienced each month then there is no point paying for the VIP membership

"VIP Offer of 3 for 1 Member Credit"

I received an email about the VIP member offer of 3 items for 1 credit today. I had a credit in my account and was excited to see what was available. I have tried three times, with different QUALIFYING products (leggings + bra + top), and every time the order went through, a few minutes later I received an email that my order was cancelled. No explanation. Just cancelled.

When I tried again, the products that were cancelled in my previous order were still available, so it is not a stock issue, this experience leads me to believe that the offer is not genuine and is there to drive people to the site, but not provide what was advertised.

I have ended up buying a single item with my credit (one of the items I tried to purchase with the offer) this order was not cancelled of course. I will be cancelling my membership because I really don't enjoy being deceived.

I had a similar experience in the past, where the offer was texted to me via WhatsApp and on the website no such offer was available even though I clicked on the link as soon as the offer arrived. I ended up buying a full ticket item that time, and the same happened today.

So... fool me once...

"5 star customer service for the missing…"

5 star customer service for the missing order. However very disappointed that my order had got lost in transit. Refund given back in store credits.! Can’t get same deal as when I first signed up