"Advice for car seats"

I contacted via email looking for advice between two car seats during lockdown. I was just sent links to the ones they have online and not offered the advice on what I asked.

"Very helpful customer service"

Made an online order and had issue with courier delivering but contacted mothercare via email and they (Rachel) was more than helpful. Quick turnaround on emails aswell which was great to see. Will definitely be ordering again.

"Damaged Goods"

I purchased a cot when it arrived it was damaged. The website offers no contact details but I managed to get an email address from the delivery company. I made contact initially and have been blanked now for over a week even though I have sent a mail every day. They have an appalling customer service I can't get an exchange or refund and have no way to make contact. I am disgusted with a big company such as Mothercare behaving this way.

"Extremely rude staff"

Went in to mothercare in tralee wanted information about a product first lady admitted no knowledge she asked her colleagues who were rude unhelpful and disinterested. At the the time there were more staff than customers in the store so they were not busy. Not the first time I have experienced this and my friends have had similar encounters with rude staff in this shop

"I went to the new mothercare store in…"

I went to the new mothercare store in Wellpark Galway. They didn't have the item I was looking for, teats for the older model of Dr Brown's anti colic baby bottles. It appears the teats are not available anymore as the new model has a different fitting neck....something that's just a way of making people buy new bottles all over again....however I found the sales assistant most helpful. Thank you.

"I'm finding Mother Care terrible"

I'm finding Mother Care customer service terrible to deal with, so slow. I ordered a highchair, but it arrived had scratches on it in a few places, so I contacted them about a replacement. They were nice and said they would replace it. But now it's going into the third week and still no sign of the replacement highchair. I'm so dissatisfed and wouldn't recommend anyone to shop with Mothercare.

"Rude staff Tallaght"

Rude staff. Not the first time I have gone in there and been meet with sullen faces and bad attitudes. Retraining and recruiting is what’s needed for this store. Manager is a disgrace and lost the enthusiasm for the job and by the sounds of it life also. Will NEVER shop here again

"Great stores V poor home delivery"

Great stores sadly let down by their chosen very poor home delivery partners.

If it’s not available at the store, you are better off buying from somewhere else.

"MotherCARELESS"

I've bought pram online. Next an email from warehouse arrived telling that there no black color in their stock but only red. Naturally I have asked why this wasn't reflected in their website, why they are advertising the things not presented in their stock in fact. Is this comply with EU distance selling regulations? No reply and no communication after that. I am lucky to purchase the pram using PayPal so getting money back through procedure of Resolution Centre. But this company is unreal. How do they survive on the market?

"Excellent,friendly service."

My daughter and I went to Eastbourne Mothercare and received excellent,friendly service. The lady who served us demonstrated the pram / pushchair in great detail and was very attentive and patient with our questions. She took the time to find a compatible car seat to fit the pram frame and found us a really good deal . I felt the service and customer care from herself and the lady at the till was very genuine and caring . We live quite a long drive away and will not hesitate to visit again. Unfortunately I didn’t look at their name badges but our visit was on the 27 th July pm .