"BEWARE!!!"

BEWARE!!!! DO NOT BUY ONLINE FROM MOTHERCARE IRELAND.

I bought a pregnancy support pillow online and opted in for store pick up to get it quicker than deliver. a week went pass and nothing, no communication, no sign of my order. after half an hour of searching to find a number to call (as their website purposely does not have any information on contacting their customer service, just Q&As), I called and was told all is OK and i should get contacted soon to pick up my order.

Rubbish customer service, no replies to queries, no number to contact and noway of getting a refund!

For a brand that is meant to be a service provider to pregnant women and babies, I am disgusted at your customer service levels and will never ever again buy anything from mothercare Ireland, in store or online.

"Don’t buy online"

Don’t buy online! Customer service... what service! Everyone I’ve spoken to is very rude! I ordered a buggy for my newborn and toddler and needed it a certain day so I paid the extra for it to be there that day. I had a weekend away booked & paid for, to Which I wouldn’t be home on the weekend. on the Saturday I get a email stating my order has changed when I look into it they was going to deliver my order that day!? When I called mother care to state I wouldn’t be home and I paid for it to be on the Monday for a reason they stated there was nothing they could do and they couldn’t change it nor stop them delivering it even when I told them they will leave it outside & since I will not be home until Monday it will get taken! Yodel are useless (they deliver for mothercare) as they leave my parcels on my doorstep (preciously to this order) so they wasn’t trusted by me so I left my weekend away & went home for the item. I got home around 9:30/10am Saturday morning tracking my order and waited all day till gone 9pm and still no item but yet it states it’s been delivered around 7pm so of course I couldn’t call mothercare at that time so waited till the next day to ask what’s happening, the first guy I spoke to stated it looks like it been delivered to the solicitors next to my building so I checked and nothing so I called back to which he stated he will raise it as a priority and I’ll definitely hear back within 24/48 and surprise no call. So I called back and the lady I spoke to was very rude telling me that there is nothing she can do and don’t no how long it will take and no point in me calling as I’m wasteing there time! Well maybe if you stuck to my date that I paid for Then just maybe THIS WOULDNT BE A ISSUE!!!! So that’s my money wasted, what a joke!

"I went to the Tallaght store today with…"

I went to the Tallaght store today with a broken buggy. The staff must be up for a prize of must rude customer service. the girl at the till was chewing gum as if it was the last supper and the manager wouldn't even say a word, not even a hello or sorry your buggy broke. Just threw another buggy frame on the floor and that was it.
I felt as if I made trouble for them while clearly the Mothercare buggy frame should not break at all.

"Very poor experience"

Very poor experience, staff is not helpful , I got a car seat today but I was told to look up for some video on YouTube how to install the seat , not even a help to bring this huge box to the car even I was with a toddler and it was a challenge for me. Is not a first time that I got an impression that the girls working there don’t won’t to be bother to be ask anything.

"sold me the wrong milk for my baby"

sold me the wrong milk for my baby

"I see that on here there have been…"

I see that on here there have been mixed reviews I can only speak for my own experience. The Leeds Mothercare at Crown Point gave us great service, despite it being the busiest weekend (Black Friday) we were approached straight away and that person asked a member of staff to demonstrate a baby seat we needed for out grandchild. Although the item was not in stock she went to order it online and we selected pick up at the store it took 5 days and we picked it up without a problem, the baby seat is of good quality and was a bargain.

"Abyssmal Service & Follow Up"

I placed an order online nearly 4 weeks ago for a car seat with delivery address clearly specifying in store collection - estimated delivery time 8 working days. On the 07th working day (23rd Oct) I raised a query with customer service as the status online had not changed to reflect when item would be available in store. I received no tangible response other than "we are looking into" despite chasing up several times. Only today the 08th Nov and after physically attending at store where pickup was due requesting they raise issue with customer service aswell I receive an actual response/explanation from Mothercare "alleged" customer service stating the supplier issued to my home address and then returned item so a refund to my account now placed. No phonecall no manager intervention no empathy consideration or basic service level applied to a customer who is out of pocket with no product almost 4 weeks and now has to start process of sourcing a car seat again. Absolutely deplorable service and follow up for something that is clearly a fault with system and supplier interaction - will never shop in store or online again and will ensure no friend or family member does likewise.

"Ian in Mothercare Mahon - great service"

My wife and I went to Mothercare in Mahon (Cork) yesterday to buy a cot/bed for a grandchild. We dealt with Ian. How I wish that every retailer had a person like Ian! Informative, friendly, capable and very helpful - it was a pleasure to shop there. It contrasted so much with the all too frequent experiences of meeting with the kind of "couldn't be bothered" store assistants in various other retailers around Cork..
I should say that as far we could see, the other store assistants in that Mothercare branch seemed equally friendly and helpful.
Well done Mothercare Mahon - and thanks Ian

"Very bad service and delivery not on …"

Very bad service and delivery not on time also worse customer service neverbuy again useless

"Very bad customer service"

Very bad customer service