"I want to share my story of my …"

I want to share my story of my experience in Mothercare. Im a first time expectant mum and really wanted the best service for my first baby so of course according to the reputable Mothercare brand I thought I would order everything I need from them.

We attended their Carrickmines store in Ireland and I have to say that the experience has been really appalling.

The first day we arrived at the store there were multiple staff members who didn't seem to know anything about the products and appeared to be completely at sea in terms of explaining the difference or benefits of any of the products vs others.

We came back a week later and purchased a buggy and car seat - although we walked into the store knowing what exactly we were going to get based on our own online research we took 1hr 20mins to actually pay for it. I couldn't actually believe that it took that long but honestly the staff didn't seem to know how to even get us to hand over the money for the product.

I was told very sympathetically that it could take up to 6 weeks for the items to arrive and since 7 weeks Ive been calling once a week to understand whats happened. I received no call to say they would be late and the first week I called I was pretty patient saying ok well can someone call me during the week to let me know what the delay is. Its now 9 weeks since we ordered our goods and still no one has ever called me back. I called today and they casually told me ah it will likely be another 1-2 weeks so were looking at 11 weeks. No apology or anything. I'm wondering at this stage do they understand that I've paid 1500 euros in exchange for goods that I do actually expect them to supply.

I'm very very frustrated and stressed considering we're nearing the end of my pregnancy and Im not sure exactly how I can get home from the hospital with an absent car seat and buggy. I'm sure you can imagine how upsetting that can be - particularly when the people who you bought it from don't seem to care.

In summary I'm a very disappointed customer and I can assure you if I have another baby I will go to the moon before I go back to Mothercare for their appalling service.

"Abysmal customer service"

I ordered a hi chair online and received no email confirmation or communication whatsoever from them. Fortunately I kept a note of the order number. Have now tried calling several times to find out where my order is a week later and never get through. Keep getting told it's engaged.
Rotten service and will never buy anything from them again

"Do not buy online"

Do not buy online, seriously, I've bought a high chair for my baby girl online, the delivery on the product stated 2-3 days and since I had just started feeding her I figured I could wait 2-3 days bending my back badly while feeding her or doing tag team with partner. It's been 8 work days and still waiting for it, got a mail on the 3rd day stating it had been picked up for shipment and would be available in store for collection in 1-2 days. Guess what, it's been 5 days. The tracking page states absolutely nothing, it's total garbage, the package could be in china or in store I don't know, if they fail with a tracking page how can I trust they'll send me the email correctly on delivery? Went to the store and they've told me that it usually takes 8 days for that product, so why not state that online, could have bought somewhere else would have been delivered way faster. Sent an email 2 days ago, no reply yet.

"Awfull online shopping experience"

We ordered a car seat from Mothercare 6th March 2017. Should have been delivered within a few days. No phone calls from customer service. Waited until I contacted them. After 10 days I phoned to get an update and was told it will be delivered the following Monday. Then we got an email a few days later saying they have cancelled the order, no suggestions for alternatives. Baby due within the next few days. A terrible shopping experience.

"Very trustworthy and polite and helpful"

I have bought two three different buggys from there and am very happy very happy with them they are for my grandchildren one of the mothercare expedia's had a problem with the front wheels and they gave my daughter-in-law a spare frame while ìt was being fixed .it have bought many clothes,steriliser, toys,play mats,cot,& about to buy the car seat from them because they are so helpful and explain things well .very high quality all round.