"Awesome representative assists clueless client :)"

The representative helped me quickly and accurately even though I had no idea what I was doing!

"Tape ins"

I ordered tape ins. To be honest they're weird. It feels like low quality Chinese hair, treated with silicone or Botox, which is impossible to use after one time . When they arrived they were ok, not perfect, but I have no choice in Mexico and I'm still new to American market, so I decided to give it a try. They don't flow, but just hang down like plastic hairs (this is a plus if you curl your hair - they will stay in one place as if there was hairspray on it). The first month was ok, but after I applied them the second month they became disgusting, I can only detangle them by using tons of conditioner and mask when washing them, I also do professional treatments in salon, which doesn’t help at all. I don't think they are remy if they even have cuticles. I am a stylist myself, so I know how to care of them. I have an amazing professional line for damaged hair. 3 stars just because of Amanda, she was very helpful to choose the color. But for this money I expected way better quality.
Also two packs were as stated in weight, but one was smaller and there was less hair.

"Almost a thousand dollars in hair (one…"

Almost a thousand dollars in hair (one order) and they suck, also no accountability from the company. I am a long time customer. I have three sets of clip-ins that I liked. I was looking for a more permanent solution to clip ins so I decided to take the plunge and purchase 4 packs of their 22inch tape in extensions. I had them properly installed and I was immediately very happy with how they turned out. Unfortunately, after washing my hair for the first time, my extensions look nothing like they did when I first had them installed. The hair is straw like and tangled after only one wash. I have had hair extensions for many years and professionally sewn in weaves and I have never had this happen before. I use the recommended products, brushes and make sure that my hair is safely protected while I sleep with a silk pillowcase. I purchased these with the hopes of finding a solution for having to take out my extensions every day but now I had to go back and pay to have them removed because of how badly the hair is holding up. I paid over $800 for these ON SALE and I am extremely disappointed with the low level of quality. The level of quality is significantly lower than the hair I’ve purchased before which leads me to believe my extensions must be defective. These were by far the priciest extensions I have purchased from the company, which makes this mistake in quality so much more upsetting. I would love to continue to be loyal to the brand but they did nothing after spending thousands. Literally tried to blame it on anything other than the product which is pretty low. Purchase from anywhere else, they won’t care or take care of you no matter how long you’ve been buying their extensions. So dissatisfied

"Great customer service"

I had an issue with my package being delivered and one of their reps Nicole got back to me right away and helped me out. She was so sweet and very helpful.

"Excellent"

Very patient with me and helped me redeem my rewards and also helped me process a difficult order! Very sweet and very personable.

"Amanda was awesome!"

Amanda was sooo helpful and quick to match me. She even went through different options for the future, in case my current hair toner changes a bit. I placed my clip-in order the second I got off the call with her!

"Great customer service"

Quick responses through all issues and questions!

"Customer service was amazing"

Customer service was amazing! Very helpful and quick response times. I am very happy

"Nicole was super helpful!!"

Nicole was super helpful in assisting me with all my questions ! I look forward to purchasing the weft extensions and having them installed! :) xo

"Super helpful answered all of my…"

Super helpful answered all of my questions