"Amazing trip to Thailand, Cambodia and Vietnam with my friends...thank you Citrus"

Me and my friends had booked to go to Thailand/Cambodia/Vietnam pre covid. Of course with flights restrictions we waited over 2yrs to go on this holiday. Citrus kept in touch the whole time. Our holiday was amazing. Someone was waiting in every airport to escort and guide us through our journey. We couldn't have planned the journey ourselves in the time we had there. Thank you Citrus for a excellent service 💓

"If I could give this company zero…"

If I could give this company zero stars, I would. Booked a trip in February 2020 and they cancelled it due to the pandemic. Chased them around for a refund for 2 years receiving many promises to refund me. I called Visa Fraud and they said the statute of limitations had expired. Citrus clearly knew what they were doing amongst the COVID confusion. They stole from me. Nothing short of that. Not a credible company! Run!!

"They keep their word"

To make it short -
Booked in Sep 2019 for May 2020, Greek Treasure trail
Then COVID, Trip cancelled, got Refund Credit Note (RCD) $4,000
Booked again using RCD for Sep 2021, COVID flared up, cancelled, got another RCD
Finally booked for April 2023 using RCD and paid another $432. Had an amazing trip, everything worked like a well oiled machine. They kept their promises, stuck with us, and providing one of the most relaxing vacations.

"ABTA or ATOL are there to help you get refunds. Contact them"

I had a really good experience with citrus but that was before the pandemic. The execution of the tours was fantastic and everything worked Like clockwork. Tour guide always on time. Friendly. We were in Kerala and every hotel was lovely, immaculate and the food really good.
For those of you that are struggling to get your money back do contact ABTA and ATOL. That's what they are there for. Use them.

"We had to cancel due to covid"

We had to cancel due to covid, were promised a full refund and 18 months later we're still waiting for it. We keep chasing but we get the same response that it's been passed to their credit organisation. Over £5000 they're keeping, money which does not belong to them and for which they have purchased nothing on my behalf.

"We booked a Budapest"

We booked a Budapest, Prague, Vienna before the Pandemic hit. The trip was cancelled and it's been over than TWO YEARS and to date we have not received our Refund. This company is a Scam.

"So Good We Booked Citrus Again"

We booked with Citrus for a tour of Peru/Chile/Argentina/Brazil. Having flights and accommodation booked but relying on being met by reps/transfers at each airport and hotel was a wee bit scary for a couple of oldies, but everything worked out perfectly, with no problems at all. So we went back to Citrus for our next tour on a similar basis, but this time to Thailand/Cambodia/VietNam/Singapore. And once again, not a single hiccup, apart from a 2 year delat due to COVID! Everything was arranged perfectly and once again we had an excellent holiday. Thank you Citrus

"If we could give this organization -10…"

If we could give this organization -10 stars, we would. We booked travel (3 travellers) and paid over $10K CAD in Sept 2019. Pandemic hit, we were patient and tried to rebook but cancelled many times due to travel restrictions. Feb 3, 2021 after many many months of requesting refund, they agreed to a full refund. They then stalled in many ways, advising they were "chasing accounts" (who the hell is accounts??!!) for our money. They said that they had requested a refund from Air Canada on May 24, 2021, we have confirmation Air Canada refunded them April 6, 2020. They then asked for SWIFT banking information to deposit payment (refusing to refund our original payment type which was Visa). Fast forward to Feb 28, 2022 (after we got a lawyer involved) the lawyer Anita Hoxha with Citrus Holidays Legal, advised a refund would be issued. Here we are Oct 28, 2022, 3 years from booking the travel and 20 months after being promised a refund, with nothing. There are no phone numbers, no one calls you back, don't reply to emails. They are liars, have essentially stollen our funds (confirmation that Air Canada refunded them for our tickets, which they have not refunded us). We never travelled to Ecuador... and we would strong advise no one give this company or their parent company, Benz Travel, a single dime of money. DO NOT TRAVEL WITH THIS ORGANIZATION.

"Big regret purchasing travel package from Citrus holidays"

We purchased a trip package from Citrus holidays: Budapest Vienna & Prague, scheduled to start 22 March 2020. due to pandemic, this trip was cancelled. They told us to refund us the expense about two and half years ago, we have not received the refund, it is about two years. They don't even reply to our emails anymore, just ignore us

"Lack of clear communication"

from the outset it is hard to understand how the booking works. foreign call centre who treats the call like a everyday call not a professional holiday call centre, poor information sent over in emails, flight booking has a reference number which does not work - trying to contact person made booking with and all that I get is see attached information.

Despite cheapish holiday the hassle before you get to go on the holiday is not worth it.

Poor experience - hopefully you can use this feedback to improve the service as on the face of it you have some inspirational holiday offers