"Excellent service from Victor and Pam"

Excellent service from Victor and Pam

"Quick"

Quick, flights sorted in minutes, confirmation, tickets receipt a very short time after.
Happy🙏

"Very happy with it"

Very happy with my booking

"Citrus a company to trust…"

Citrus again provided excellent customer service- they respond promptly and, yes, you can speak to a real person if needed
They always answer queries regarding itinerary as fully as possible and try to accommodate requests.

"Stay away from this company"

Stay away from this company! They have yet to compensate for travel scheduled for end of March 2020 cancelled due to Covid. Despite continued promises to refund cancelled trip to Italy for myself and my daughter this refund has never materialized. Very disappointed .

"Package Deal to Italy"

I booked our holiday to Italy without any problems. Our agent Mel was very helpful and answered all queries promptly.

"Good experience so far"

Victor was extremely helpful and great value with flexible dates and times. Not been yet, so will update my review when back

"How I got a perfectly customised trip"

My query started with a trip seen on Travelzoo, which turned out to be not exactly what I wanted, which led to expressing what I was looking for, and considering various trips available, then finally deciding on one, covering 2 cities, 3 days to Madrid and 3 days to Seville Then we got to modifying the trip, varying the dates of departure, transfer and return. Then the hotel, more city-centre or further out. I would like to say that I was decisive and informed about my choices, but truth to tell, they were only after the very knowledgeable and able assistance of Mel. After all these, and before confirmation, I called again to make one or two changes. Again, no problem. That's my first experience with booking a trip instead of, as always previously, planning and making all the individual bookings myself. And suddenly, all the problems with information gathering, checking availability, making the timings over the past one week, was all sorted out in less than 2 hours. And the overall cost? A shade over what it would be with my own myriad arrangements, but to get a result so optimal and so quickly, how to begrudge the little extra cost? And, a couple of free upgrades thrown in as well. The problem with planning for 2, with the other party resident elsewhere, and not to hand to help make the decisions, would have meant frequent calls to confirm one aspect or another, but here the final arrangement was agreed with a call, and then back to Mel for a modification, and then everything was ready to confirm and make payment. So we go next week, all deliberations done. Then also another little change, and further done.
So, what to say about the service? Nothing more need be, just extremely pleased. No one nicer to deal with.
Would I use the service again? Yes, and yes. But here's a hint (unless I am only just discovering it): find a trip, and if it's not-to-plan exactly, call and work out the modification(s). Then it'll be right to plan.

"I cannot express how helpful and…"

I cannot express how helpful and patient Rose was in arranging our holiday, I am sure she must have been very frustrated at the number of times we altered destinations. A very good experience.

"Victor was really helpful and sorted…"

Victor was really helpful and sorted our holiday quickly