"Good quality rug"

Good quality rug, very pleased

"Ordered 3 rugs for our living/dining…"

Ordered 3 rugs for our living/dining rooms online. I was somewhat worried about the quality or the rugs would not look as good as the pictures. I am very pleased that the quality and looks were exactly as seen on the website page. If I could I would include a picture of my living/dining rooms. Excellent quality rugs 100%.

I highly recommend this company and will certainly order from them again.

"Nice rug but ......."

Although my order was accepted on the phone I was later informed it would be a couple of months late. I did have the option of cancelling the order but the rug was one of the only ones in the colour I wanted.
When it arrived it looked very nice in my lounge but it was 8cm narrower than ordered. I was told this was a manufacturing "tolerance".
2cm or even 3cm maybe but 8cm is really quite a lot!!

"Great rug, great service"

Delivery was fast, with good communication throughout.
Rug was as expected, good quality and as represented on the website.
My particular issue with many rugs is that the corners curl, this isn’t the case with this rug, so I’m happy!

"Very positive experience"

The company are easy to contact and respond promptly to orders. I had questions so did mine on the phone, and found the member of staff friendly and helpful, with accurate advice.
They kept us in the loop regarding delivery too.
Very pleased with our rug - good quality and looks lovely in the room.
A positive experience, would use again, especially as they have such a vast choice.

"Very good firm no quibbles about…"

Very good firm no quibbles about returning or cancelling items

"Excellent Customer service"

Excellent Customer service

Having recently moved house we needed a new rug for our front room, ideally in time for Christmas. We found a rug we liked, but unfortunately delivery was a problem (the delivery date moved several times). Modern Rugs customer service was excellent. They helped us to find a different rug, threw in free stain protection for the problems with the previous order and kept us posted on progress throughout. The new rug is great and arrived exactly as promised.

"EXCELLENT SERVICE! WILL ORDER FROM THEM AGAIN."

Very happy with the purchase. We had reservations about buying a rug over the internet but this company has provided us with easy ordering experience, quick delivery and a beautiful quality rug that complements our living room in an spectacular manner! Exactly as described and feels lovely and smooth when barefoot. The only thing I would point out is that if we had the option of square shape. All in all I would recommend this company with no doubt, and surely I will order from them again.

"Beautiful quality rug"

Beautiful quality rug, completely as described. Wasn't given much idea when delivery would be but was prompt.

"Customer service has been good but the…"

Customer service has been good but the delivery service through Parcel Force very poor - not turning up, not telling you when they will and all day waits. Really spoiled the experience and resulted in me returning a rug received very late without even looking at it!