"Always great service Thanks we love our…"

Always great service Thanks we love our Rug

"Very good quality"

Very good quality, it looks far better actually on the floor than in the photos. Very pleased with the rug and would highly recommend to purchase from you. Thank you

"Poor communication"

I ordered a rug on the 8th December as a gift for Christmas and received a confirmation email to say it will be delivered in 7-10 days. After 10 days I still had not received the item and was told when I contacted them that it was 7-10 working days but that the item would be delivered on the 19th December.

The item was not delivered on the 19th December so I contacted them again on the 20th December and was told it was due to be sent out for delivery later on that day. It still did not arrive.

By the end of December I still had not received the item. So I contacted the company again but no one answered the phone or replied to emails. There was no message on their answering service to say they were shut. I eventually emailed them to request a refund as I had no further communication from them as to when the rug would be delivered. I received an email back from them informing me that they had requested a refund back to my account. I received no apologies from them or any explanation as to why the rug was not delivered.

This company is poor with their communication and I would not recommend them. I certainly will not use them again.

"Communication was great and the rug is…"

Communication was great and the rug is lovely. Just as pictured. Thanks modern rugs!

"A very high quality rug and the service…"

A very high quality rug and the service was good

"Two halves"

I had ordered the rug for my daughters birthday. It was to arrive in 7-14 days which I was reminded was working days when I inquired as I had not heard from them on a delivery date. I was told that it was unlikely to arrive early - and I was concerned because she is a student and was leaving her house post birthday. I arranged with the supplier to hold the rug until January when we could rearrange delivery. We then made plans for her to come home early (since she no longer needed to wait for her present) as she had just had surgery and was suffering a bit of a set back. Then without warning - they sent the rug for delivery as an early shipment arrived. When I contacted them again I got a rather short message that it has been dispatched and basically no longer their problem. We still don’t know if the rug will be safely delivered, except that Parcelforce are still holding it. Whilst I was really pleased with the honesty up front - I was disappointed that without consultation they changed the plan and now am at the mercy of a third party to arrange the plans myself. Still don’t know if the rug is worth all this hassle.

"Lovely rug in great colours"

Lovely rug in great colours and fantastic quality for price ... good quality too! 😁👍

"Lovely runner and made of good quality…"

Lovely runner and made of good quality materials .

"Stunning Rug worth every penny"

I purchased the Aurora Cloud Rug From Modern Rugs.co.uk.
The great thing about it was that I could pay through my Amazon Account so no having to put my account/card details or delivery address. The rug is absolutely stunning warm cream colours,grey and light reflecting silvers which look different from every angle. It has brought warmth and a cosy/classy feel to my contemporary grey living space. It looks very expensive and worth every penny. I highly recommend this company.

"super happy with our rug and service…"

super happy with our rug and service received. now had the rug one month and so happy with its thick pile.