"Not happy with status of order"

UPDATE: Yes, Peter is correct: I did receive phone calls and prompt emails before I placed my ordered and I was given extensions on the expiring discounts. But after I ordered, I asked about an update to my order so I’d know when I could expect it to be shipped and could track it. To each response, Emil was indeed kind and responsive, but all he could say was “it will ship as soon as possible.” It soon became obvious that Emil's vagueness about the status of my order was because Emil and the rest of his team are not in this country! If you ask to speak to a supervisor in the states, they tell you only they are authorized to help. That is concerning, especially when they advertise on their website that they have a “headquarters” and a showroom you can visit in San Clemente – but there is no way to connect to that showroom in San Clemente. If you call the local number, it takes you to the same offshore team. I became even more alarmed to learn that the California Secretary of State shows Sixthreezero’s LLC has been terminated and they are not even listed as a foreign corporation of another state. The offshore callers and emailers, the lack of a supervisor to talk to in states, all points to a business that is run outside of the country. I now understand that Sixthreezero uses a 3rd party warehouse to ship from in San Clemente, CA. That is unfortunate, because I’m sure I’m not the first and won’t be the last customer to complain about their vague customer service. Until they change their communication issues and improve their warehouse choices, Sixthreezero will not be able to give their customers an accurate status of their shipments. And that affects the 30 day test drive they advertise. If you read some of at least 30 one-star reviews, you’ll learn that past customers were told the 30 day test drive starts the day they order their bike – not when they actually get it. The 30 day test drive they advertise should start with the first day the customer actually has POSSESSION of the bike - not on the first day of ordering it, especially when a shipment takes at least 5 business days (7 days including weekends). If you live in California or some nearby state, the test drive may only be 21 days at best. That is why I was being careful that my shipment was going out quickly and that they were “on top of it.” Also, after reading another review of someone whose shipment was stolen when the shipper left it at a bike shop without notifying the customer, the customer was told they were on the hook for that stolen shipment.

I received a response to my review. The many one-star reviews appear to be buried under a deluge of “thrilled” customers. If customers are truly being taken care of, why didn’t all those customers receive responsive comments from Sixthreezero like I did? I do hope I receive the bike timely as promised and that there isn’t anything wrong with it. I will update this review accordingly.
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So far, I have yet to be given any confirmation that my order has shipped. I just keep getting the "in process" comment. There is no one to talk to and when you call their phone number, the service they use appears to be in another country. I ordered my bike from this company because of all the good reviews. The bike maybe nice, but the customer care in front, by my experience, leaves much to be desired. If a supervisor in the company is seeing this, please call me and I'll upgrade this review. Otherwise, buyers be warned re lack of communication and response.

"I purchased the men's single speed…"

I purchased the men's single speed Around the Block and love it! This bike is perfect for me to hop around town and run errands. I've received many compliments and have zero complaints.

"Easy assembly great customer service"

Purchased 2 bike in March of 2022 assembly was very easy. My wife bike had a small incident and customer service was excellent with getting a replacement part out to us very fast. We average riding a couple times per week and go approximately 10-15 miles each ride. Bikes are very comfortable.

"I was so elated by the fast and…"

I was so elated by the fast and thorough help I received from Emil. He was AMAZING!!! He was patient with this old gal, let me take as long as I needed to go step by step. He was very clear in his explanations. Followed up with me and sent additional videos to help.
He deserves a GOLDEN RIBBON !!! 🥇
Thank You Emil !!!

"We ordered the electric tricycle as a…"

We ordered the electric tricycle as a Christmas present for my 70 year old mom. We ordered it early to make sure it would arrive in time for Christmas. Beware of the strict 30 day return policy!! My mom felt very unstable in the tricycle. It has a small wheel base and can tip over very easily. We have tried to return the bike but the company is using the order date as the beginning of the 30 day return period even though the bike was not assembled until Dec 24th. Seems pretty unfair. Now we are stuck with a bike that is too dangerous to use. Their response was “just sell it”. Unbelievable!

"Great bike for larger women"

Great bike for larger women. I bought a women's Evryjourney 7 speed bike in cream. I bought it because of the design. I'm on the heavy side and at 60 years young I needed a bike I could get off and on easily! Its a great ride and I'm looking forward to all the exploring I can do. Thanks for a great bike!

Sue Goudreau
Stuart, Florida

"This is an amazing tricycle"

I love my new tricycle. I love riding it and feel amazing afterwards. The back fenders were difficult to put on but there was always some one on the phone to help.
It is build solid and will give me years of pleasure.

"So far so good!"

So far so good! I was able to get this bike professionally assemble locally, this bike is worth the investment, this will save me so much time commuting to campus, especially when I'm running late for class. This review is for the "Women's Body Ease Consistent" bike. Thank you!!!!

"Great service and great bike"

Great service and great bike. My wife and I both love the bike. Only one thing came up with assembly. One screw hole in the frame was stripped. I just tapped it and it was fine. Beautiful bikes and great ride. Would recommend sixthreezero to anyone.

"I love my ebike"

I love my ebike! Quick delivery, prompt repayment for assembly.