"Sorted my problem out so quickly"

Sorted my problem out so quickly! Brilliant customer service

"Recommend"

Had a few issues with my last provider, since moving to mycycous it's been so easy. The customer service is great and helpful. User friendly.

"Everything was good ."

They had good follow-up and responded in a short time.

"Easy, nice and simple."

Easy, nice and simple. Thank you Alannah W!

"would not recommend"

Very dysfunctional app. Several options to pay but none of them work properly. Mostly at all. Avoid avoid avoid. It's 2025 and their app looks like from early 90s. Functions similarly.

"I am writing to express my extreme…"

I am writing to express my extreme dissatisfaction with the ongoing negligence and disregard for my concerns regarding my tenancy at Snowhill Wharf 62 Shadwell St. This situation has resulted in significant stress, financial hardship, and a detrimental impact on my credit score. In 2022 I moved in and left since the entire property flooded my flat due to the staff being clueless at st. joseph not waking everyone up in an emergency to save their valuables. I reported 18K in damage and the short me 8K but fast forward 2 -3 years later I'm being chased from Trent Water for a bill I paid to MyScous and now i need Zucker and st joseph to get my money or fix the bill with trent water due to GDPR i'm being passed around and everyone passing the buck.

1. Hot Water Billing Discrepancy:

My tenancy agreement explicitly states that [State the relevant clause regarding hot water costs]. Despite this, I am being unfairly billed for hot water by St. Joseph/Berkeley Group via MyScous when my tenancy don't say this at all. This discrepancy is unacceptable and needs to be rectified immediately.

2. Erroneous Payments to MySycous:

Following guidance from building reception, I made a payment of $205 to MySycous. This payment was made under the assumption that MySycous would be responsible for forwarding the payment to Severn Trent Water, as instructed. However, this has not been done.

3. Impact on Credit Score:

The unresolved billing issues, particularly the erroneous payments and the disputed hot water charges, are negatively impacting my credit score. This is causing significant financial distress and hindering my ability to secure future financial opportunities.

4. Demand for Resolution:

I demand that the following actions be taken immediately:

Confirm in writing: St. Joseph/Berkeley Group must confirm in writing that I am not responsible for paying for hot water separately.
Resolve payment discrepancy: MySycous must immediately transfer the $205 payment to Severn Trent Water or issue a full refund to me.
Credit Repair: I expect a written apology and a commitment to take all necessary steps to mitigate the negative impact on my credit score.
I expect a prompt and comprehensive response to this complaint within 7 business days. Failure to address these issues satisfactorily will result in further action, including seeking legal counsel.

"Just moved into a property that has…"

Just moved into a property that has this supplier and could not for the life of me figure out how to top up. Ended up called customer support and spoke to Carl who not only fixed the issue but went above and beyond to insure this was resolved in a timely manner this include calling me back when he said he would. He’s a credit to his company…

"Extremely helpful And reliable I don’t…"

Extremely helpful And reliable I don’t know what I would’ve done this winter without them

"Depends on which call Handler you encounter "

Leah J was really helpful in staying on the line to walk me through the setup and payment process - unlike previous call handlers. It's cold this January so hot water isn't something we can wait around for!

"S+ satisfied experience!"

Bruno is so nice, professional and helpful, help me sort out problem quickly. Great experience, thanks!