"Customer Services were very good with…"

Customer Services were very good with advice and policy details were received quickly.

"My experience was a good explanation…"

My experience was a good explanation and provided me with my needs.
Very flexible and good result!

"Excellent team"

Excellent team who are professional, friendly and helpful. Luckily I have not had the need to submit a claim but I am told by other members of HMCA that they are/were treated very fairly.

"Crystal clear site"

Easy clear fast access to the info I wanted

"Very professional: Clearly understand the issues of…"

Clearly understand the issues of customers when they make initial contact.

"Disappointment"

I have been insured with HMCA for many yearsand paid well over £30.000. My last premium was over £3,000.
I presumed stupidly that I would get assistance if anything major happened.
I was diagnosed with Prostate Cancer and they have paod out less than my premium and will not pay for the radiology that I need.
You never know how good your insurance is until you make a claim and in my case I have been very disappointed.

"Changing from BUPA to HMCA"

The process of moving from BUPA to HMCA was made very smooth by the HMCA team. My monthly payments are about £225 lower.

I have made a claim once. For the most part this was very straightforward, although (unlike with BUPA) I had to get my GP to fill out a form first. This took several weeks and cost nearly £100.

My claim was met only in part as it exceeded my allowance under Specialist Services of £2825. I had to fund about £2450, which was almost the total of the annual saving on my BUPA subscription. BUPA would have met the claim in full. People should think about this before making the move away from more expensive full cover.

"They were extremely helpful and…"

They were extremely helpful and explained everything fully.

"An organisation that values its customers"

No chatbots. No hanging on being told how important you are. No "experiencing high call volumes at the moment..." Whatever you need to do with this business, you are immediately talking to somebody who listens, and responds. These days, when we cannot rely on the NHS for much of our care it is comforting be know that we are at least being treated as human beings. This is a business, of course, but one that looks after its customers.

"The people at HMCA were extremely…"

The people at HMCA were extremely helpful and very knowledgeable. The process was easy.