"Horrible company!!!"

Horrible company!!!! The took my money, gave me a credit due to Corona, they refuse to. Then stated my full refund would be issued via check, which never came. Then after I sought legal action, which is still pending; reported them to BBB and FTC, they contact me. Only to lie again and say I’ll be provided a tracking number of my check on the way, which again I never received. I will not stop until my money and any damages are rewarded!

"PERFECT SCAM!!"

PERFECT SCAM!!! DON'T TRUST THESE REVIEWS!!!! These reviews on Trust Pilot must be Autobots because this company is receiving TONS OF COMPLAINTS to BBB about fraudulent charges all with almost identical stories. You book, they confirm, they cancel, they still charge your credit card, they promise they'll refund you, months later of followup and still no refund on erroneous charge even after they admit fault. 7 months and lots of promises and followup calls and NO REFUND. DON'T BELIEVE THESE REVIEWS!!!! READ ALL THE 1 STAR RATINGS AND YOU'LL SEE THE PATTERN. MOST 5 STARS HAVE ONE REVIEW ONLY OF THIS COMPANY AND DOZENS ARE BEING PRODUCED PER DAY.

MyFlightRefund: don't bother responding because you know I've followed up with you over a 1/2 dozen times since March and still no refund.

"I would give zero stars if I could"

I would give zero stars if I could. Booked a flight to Vegas and a month before leaving they cancelled the flight. Seems pretty weird to me and when you try to call them the agents are rude and don't speak good English. Still have not received my money back which really makes me mad!!!

"My flight was cancelled and I was NOT…"

My flight was cancelled and I was NOT noticed. I arrived at the airport this morning for my flight to find out I didn’t have a ticket anymore!!!!! 2 days before I received a call from this company asking me information about my credit score !!!!!!! Today I called around 20 TIMES to get answers and they kept on hanging up on me. These people use fake names and when I asked for their last name as well they’d hang up or transfer me from one person to another. Finally, these people are telling me the refund won’t be within 24-48hrs anymore, now they’re telling me they will refund me within 21 days !!!!!!! I’m so so upset. My mother is very sick and she was waiting for me to be with her. Now I don’t know if I’ll have the chance to see my mother alive. Myflightsearch.com are scammers !!!! They’re criminals !! They’re stealing money from hard working people and they’re giving false hopes!! I WILL NOT STOP UNTIL I GET A FULL REFUND OF MY TICKET. I WILL NOT STOP UNTIL THESE SCAMMERS GET WHAT THEY DESERVE. PLEASEEEEEE DO NOT BOOK THROUGH THIS SITE !! SAVE YOURSELF AND HEADACHE AND A DISAPPOINTMENT!!!!!

"TERRIBLE COMPANY. SUCH A SCAM"

The amount of ungratefulness and terrible customer service I experienced today was absurd. I was hung up on not once but TWICE. They kept telling me I was WRONG and that I was giving them the wrong information which I was not at all. I talked to them with a calm manner and tone in my voice. Where as this man continued to yell and fight me on everything I said. I will be making sure that NO ONE in my family or friends EVER books with them. I am very disappointed and disgusted. SO rude. I hope that I can somehow get our money back for this flight because right now it seems as though they are holding it hostage.

"Horrible Company!"

I originally booked a flight for my family to Hawaii this coming Thanksgiving 2020. Less than an hour after booking our flights with Best Flight Search I called and cancelled the flights because there was a problem on their end on Flight# and times. Their representative agreed with us and stated we were not going to be charged. I have proof on a company email from Best Flight Search that states my booking was cancelled and that our credit card has not been charged for the reservation. 4 days later we checked our credit card statement and the company did charge us for the cancelled flights. I called and spoke to a representative and they said they'd look into it and call me back. I have gone back and forth with Best Flight Search and at one point they did actually send me a check for the total they charged my credit card but the check bounced! I have now been trying to get my money back on top of the bounced check fees from Best Flight Search since April 2020. This is the shadiest company I've ever worked with. I have proof and documentation form their company stating I would not be charged and I was, I have proof of the check that bounced and they refuse to talk to me and refuse to issue me a refund for the check and bank fees. I will tell everyone and anyone to AVOID BESTFLIGHTSEARCH.com!

"I ordered my parents plane tickets for…"

I ordered my parents plane tickets for they’re anniversary in june they cancelled my order and never notified me. I called to see why I didn’t get a confirmation they said the flight was cancelled and it’s 3 months later and I have still not received my refund. I call and call get hung up on and the run around on when I should receive it. Request a supervisor and still no one has contacted me

"TERRIBLE"

Sadly, I bought a plane ticket with MFS.

My story is the same as many I’ve read about. The flight was cancelled, they NEVER gave me a heads up or an email about the cancellation. When I called MFS customer service, they told me they HAD sent me an email (even though they hadn’t). I asked them in late June 2020 for a refund and they told me it would take 21-28 days to process because their systems were backed up due to COVID (???)
So, I waited a month, called back, and then they said just 10 more days.
So I waited 10 days, called back, then was told ‘just 5-7 business days’...
Lather, rinse, repeat, and what do you know? There’s been a glitch and now they’re going to mail me a check. Could take up to 14 days and their very sorry for the inconvenience. I ask to speak to a supervisor but unfortunately their supervisors are all in a meeting....

By this point I’m just playing a game that I don’t expect to win but feel too stubborn to give up on. I call again, 14 days later, and they say it’ll be fixed and electronically sent in 5 business days...
I ask to speak to a supervisor, apparently they’re all in a meeting...I start getting really upset, explain my whole story and bad experience with them, and then he says the supervisors are coming out of their meeting and he’ll go grab one for me. I wait on hold for 10 minutes and then the line cuts out.
So I call right back and now a lady tells me that they actually did mail a check, it’s been processed, and that I should receive it in the mail any day now.
It’s now late September, 2020, three months since I requested a refund for my flight that was cancelled.
Lesson learned, look up reviews BEFORE using ANY booking agency. I was blinded by the cheap flights. MFS is awful.

"12 days still no e-tickets."

We booked tickets 12 days ago. I have yet to received our e-tickets. Tried to call the customer service line different days, different hours and no one anwer. Left voice message, no reply to date. Sent email as well.
Will wait 2 more days before we have to cancel our hotel reservation. The sad thing is, it is so close to date we need to leave all ticket prices are much higher everywhere now. We simply can't afford to book another.

Update: Finally received a response a few hours after leaving this review (wish they have responded this quick to begin with instead of no response for over a week). No, there is no problem with our email as they suggested, since we received the one they actually sent a few hours ago without any issues.

"Unauthorized Charges"

I had booked a ticket then was subsequently charged a 2nd fee which no one could explain. I was asked to send an email and within a week I would get a reply. This was useless as I could not cancel the original ticket if I waited a week to find out why a secondary charge was made. This second charge was not authorized and nowhere on the site did I agree to anything extra.

The fact that there "Customer Service" department could not identify the charge was all the more frustrating. I canceled the ticket IMMEDIATELY as I do not feel they can be trusted to deliver on the service.