"Wish I had read these reviews before I…"

Wish I had read these reviews before I ordered ! No tracking info and parcel delivered to collection point days ago with no notifications .
I now can’t collect it as no Dpd qr code ! All Lego are happy to do is return the item ! God knows when I get my money back ??awful !

"I ordered the small millennium…"

I ordered the small millennium falcon,from lego,bits,missing again, screw lego, I am throwing this set away,it was a free set, meccano is so much better,

And lego, I don't care,if you read this,and disagree, tough luck,and I will tell people what I think of your company

Good riddens

"Lego are a super company"

Lego are a super company, always very helpful, quick delivery and I love Lego House and Legoland. They are incredible experiences to do and Lego house especially is great value for money.

"Un mois avec on a le droit de demander…"

Un mois avec on a le droit de demander notre avis et qu'on est dans un pays libre je vais pas me donner pour dire ce que j'ai à dire j'ai acheté un Lego le numéro de série 21333 et il me manquait en tout une bonne vingtaine de pièces et vu le prix du Lego moi je trouve que c'est un peu exagéré moi je leur ai écrit pour demander un remboursement de la moitié de la boîte qui n'est pas grand-chose je te prie de la boîte et surtout que c'était un cadeau que mon compagnon m'a fait et que je trouve ça un peu exagéré je sais que je travaille c'est pas facile je sais que c'est pas évident mais franchement faut pas nous prendre pour des bip

"Amazing experience- Bluewater being…"

Amazing experience- Bluewater being served by Harry L.
Definitely plan to come back soon .

"Do Not Order Directly from Lego!"

Website says 2-5 business days for delivery. I ordered on the 2nd of October and still nothing! Got an email on the 5th to say their warehouse was very busy. Another email on the 7th to say it had been dispatched with a tracking number and for the last 4 days it hasn't moved. Each day it just says "in transit" with no ETA. I contacted their customer service who were actually very helpful and apologised but definitely better off ordering from somewhere like Smyths or Amazon who are trustworthy and have accurate delivery information

"Mieser Kundenservice aller Zeiten für…"

Mieser Kundenservice aller Zeiten für so ein erfolgreiches Unternehmen. Mitarbeiter versprechen was aber davon passiert nichts. KI ist auch nur zum Vergraulen da. Versandpartner DPD bekommt auch nichts hin . Auf seine Rückzahlung darf man auch getrost hinterher schreiben. LEGO SHOP ONLINE NEIN DANKE !!!

"LEGO Scams Customers – Refuses to Deliver or Refund"

I’m absolutely fed up with LEGO’s horrible customer service. I ordered products from their website and never received a thing. Instead of taking responsibility, LEGO has consistently refused to provide any proof that the package was delivered to me. They claim UPS confirmed delivery, but when I asked for basic verification like a photo, signature, or GPS location, they flat out told me, “We take UPS’s word for it.” Really, LEGO? This is how you handle missing packages?

The Full Story:

1. No Proof, No Accountability: Despite multiple calls and emails, LEGO refuses to offer any proof of delivery. In fact, when I spoke to a customer service rep named Matthew, he openly admitted that LEGO wouldn’t help further and told me to just “deal with it.” This is beyond unacceptable—LEGO is keeping my money without delivering the products I paid for.
2. Passing the Buck to UPS: LEGO seems to think that once the package leaves their warehouse, they can just wash their hands of any responsibility. Newsflash, LEGO: under consumer protection laws, you’re responsible for ensuring I receive my order. But apparently, LEGO thinks it can just hide behind UPS and leave customers high and dry.
3. Worst Customer Experience Ever: The arrogance of LEGO’s customer service is mind-blowing. After hours spent on the phone and emails that went nowhere, I was basically told that their decision was final and that I wouldn’t get my money back or even proof that my package was delivered. This is a giant company that should be able to handle something as basic as proving a delivery.

Don’t Buy From LEGO Directly: LEGO’s customer service is a joke. I’ve never had this experience with any other major retailer. Be warned—if your package goes missing, LEGO will not help you. I trusted LEGO to deliver, and instead, they’re just pocketing my money and refusing to even provide proof of delivery. Unbelievable.

"Leider ist der Lego online Shop nicht…"

Leider ist der Lego online Shop nicht empfehlenswert.
Bereits bei der Bestellung gab es Schwierigkeiten. Es gab die Möglichkeit per Rechnung zu bestellen, hat das System auch angenommen,später erhielt ich eine Mail,das die Summe den Rechnungskauf übersteigt.Es folgte ein Telefonat mit dem Kundenservice und diese Bestellung wurde mit Einverständnis storniert, ich musste neu bestellen.
Der nächste Punkt ist die ewig lange Lieferzeit. Meine Bestellung kommt einfach nicht zur Auslieferung, trotz Zahlung per PayPal. In der Sendungsverfolgung, die ich erhalten habe, hängt sie 5Tage!!!In der Zustellung zum DPD Zentrum, heutzutage eine glatte 6!!!
Bestellvorgang und Lieferzeit sind eine Katastrophe zur heutigen Zeit!!!!
Die Mitarbeiter am Telefon sind nett und höflich.

"Absolutely rubbish"

Absolutely rubbish. Placed order and paid. Item in stock but apparently just sitting in the warehouse. My advice would be don't bother ordering online. Buy in a shop by all means but their delivery leaves much to be desired. I won't order from them again.