"Waiting on the phone for half hour and…"

Waiting on the phone for half hour and no one cant plck up the phone it getting beyound a joke

"How long is acceptable yo speak to customer services"

I waited 1 hour and 32 minutes without any success of speaking to someone from customer services. totally unacceptable considering I was second in the queue

"There is no option for ZERO stars"

There is no option for ZERO stars. I rang the number and waited 1 HOUR AND 45 MINUTES, NO ANSWER.
I sent 2 messages and the response was "sorry can't answer your question at the moment"

This is worse than disgusting !!

"Disgusting Service "

Absolutely atrocious service, customer service non existing. I had the ticket factory app and was concerned as my tickets are not showing . There is no customer service, the number on website is unobtainable and the email for customer service bounces back. I found my tickets in AXS app that they now seem to be using. I have had no notification to say they were in there, the same thing happened to me before years ago when I had tickets for Wembley arena , the company I used then did have excellent customer service and informed me they were in the AXS app. I just tried that AXS app by chance and found my tickets in there otherwise I'd still be stressing . I would not use the ticket factory again to buy ticket, I have never experienced such terrible service when purchasing tickets 0 out of 10.

"DO NOT BUY FROM THIS COMPANY"

I am awaiting tickets to a concert which is tomorrow and as usual the tocket factory never send them. I am, then forced to run round using their contact sevices which are terrible trying to get my tickets. Now they are are owned by someone called AXS who seem to be eveni worse then them. I would advise you never to buy tickets from either of these companies as they have no customer care and basically don't cadre if you get to your event or not

"Absolutely terrible supposed to be…"

Absolutely terrible supposed to be going to a concert in Birmingham Friday night no delivery of tickets no emails now getting an email saying the company no longer exist and contact the new company who don’t reply either so basically I’ve lost my money for two tickets

"impossible to get delivery of e-mail…"

impossible to get delivery of e-mail tickets, had copy of confirmation of oredr and money taken from bank account, but 72 hours later still no delivery of the e-mail tickets and it proved impossible to make contact with either the people selling tickets or NEC to get confirmation that using the proof of payment will enable us to gain access to the hall.

"Wouldn't have given this 1 star!!"

Wouldn't have given this 1 star!!! Making someone in a wheelchair after an operation prove they are disabled is absurd! Making someone in a wheelchair turn up at the venue to have the likelihood to be turned away due to no seats is disgraceful! People have accidents, people have to have operations but your care, compassion and consideration of people in that situation is terrible and actually very disappointing! A friend of mine booked tickets on ticket master, had the same operation as me and they couldn't be more accommodating by swapping her seat, helping her to her seat and generally making her feel comfortable. This company has left me feeling I am a burden and not wanted at the venue- a disgusting way to treat someone through no fault of their own!! I would actually love to be able to sit in my own seat and yet you have the audacity to tell me to turn up early to get a seat ... IF there is one and if not you'd refund me?! What absolute madness and terrible customer care- never heard anything like it! Thanks for absolutely nothing and thanks for being so kind and caring! I dread to think what an actual disabled person has to prove and hoops they have to jump through! To say I can have a refund without even resolving the situation is very, very poor! Hopefully won't need to be in this situation again! Also your live chat is rubbish, e mailing is rubbish a more personal and friendly telephone call would have been more considerate. Cheap and crap way of dealing with customers behind a live chat that actually is not live, having to wait ages for a response back and not even easy to find the link on your website- probably the worst customer service I have used! Very quick to take money mind! This was dealing with the Head of Customer Service too...

"Frustrating refund policy"

I can't get a refund for tickets that I purchase a few months ago for an event in over a month's time.

Maybe this is standard but seems ridiculous. Actually I have had refunds from other mainstream vendors before, so feels like this is a ticket factory policy.

I can register for an entirely different platform and then try and re-sell them at a potential loss though.

Will not buy from them again.

"I would like a refund for the Peter…"

I would like a refund for the Peter Kay at Birmingham arena
he was total rubbish