"Won't be buying anything from them"

Won't be buying anything from them, especially anything live. Don't waste your money or your energy trying to contact them, they'll just look for ways not to help. You can read other reviews and many others with queens absconding and mannlake won't do anything about it. It's the same as a queen failing to lay imo, and very frustrating to do everything right and still watch them fly away. Buy queens local, don't trust Mannlake. Warning everyone in my community to avoid the same mistake.

"Refunded!"

I ordered (INV1219122) a queen bee and was assigned a date it would arrive. FIRST time an apiary couldn't just sell me a queen bee! 🤣 Got the conformation email informing me when the package would arrive. I immediately responded and said to cancel my order that the date was too far out. ZERO RESPONSE. The queen showed up anyway... the cage was inside a thick 'paper' envelope with holes... (one hole was allowing air into the envelope, the rest of the envelope was stuck together), after my initial shock I opened the package and the queen was the o ly thing alive in the cage. The candy was so far into the cage there may have been a thumbs width of space for the queen. She of course died the next day! Passed the 24 hr mark! 😠 This is the first time anyone commercial or backyard has sent me a queen in a paper envelope. The hundreds of dozens from anyone else has been in a vented box with way more than 4 nurse bees!
*Edit*
I have upgraded the rating. They did refund the amount!

"First time I ordered and the last time…"

First time I ordered and the last time I order. I ordered a queen overnight shipping the guy said it would me on the way. I checked my email and there was no tracking information. So I called and they said they did not have the queen in stock. I haggled with them for two days trying to get it corrected. NEVER AGAIN!

"no business ethics for Mann Lake. they have to go out of business"

purchased few items from Mann Lake on April 9th and today April 22th. they haven't shipped the item or provided a tracking number. they have not even sent an update. every day i call and they say we will ship it today. they are fraud people. stay away from these people. there are many companies out there with good reputation and good customer service. stay away . STAY AWAY

"Don't mail order these bees!!!"

Don't mail order these bees!!!! They came shook up and queen took off right away. The half hive died and the others left within 24 hours. Customer service will not refund!!!!

"I Only Wish That Zero-Stars Was an Option..."

I only wish that there was a zero-star option for this company. Buy your bees and supplies elsewhere (Mountain Sweet Honey Company is wonderful to work with and MUCH less expensive)! Incredibly RUDE "Customer Service". These people could care less about you or your order. So many significantly better options are available for beekeeping supplies and honeybees - with courteous, responsive customer service. It has been a long time since I've dealt with such rude customer service. As someone who is new at beekeeping this year, I'd already dropped significant money with Mann Lake before I had to deal with them directly. Save yourself the stress and headache. These folks don't deserve your business. For the MANY of you who have had similar experiences and trouble being properly refunded for what you are owed. You have options. File a complaint in Mann Lakes home state with the State Attorney General's Office, your own State's Attorney General's Office, and the Better Business Bureau in both states. You WILL get a response, and you WILL get action on your complaint.

"Never again will I order from these guys"

I expected more for the money I paid for this hive. Is very expensive, oh, and supplies. I got my order in some of the frames were moldy and 3 spots of the inside of the hive was moldy. Had a lot of Gouges At 1 of the boxes had pine pitch all over the side. I have spent many hours trying to send it. I had to stay in a darker Coto. Hide the damage in the pine pitch to make it look good. But then I read something thatt might be too dark and too hot in the summer. So I pray to God. That's not the case. They would not do anything for me. I ordered extra. Frames for the hives some of those had Mold on them and I ordered them with the wax. I only saw 3 splatches of wax on 3 of the frames. They keep telling me that there is wax coating on it. But I know it did not have wax on it. I can see where the wax is. But they're about the size of a quarter. On three different Frames, none of the other frames had wax on it. I sent them pictures. They told me pretty much are not gonna do anything about It so I Bought some beeswax, not the order more. Adding up the cost. They acted like they're gonna make good on it, but they never did. So now I will not order from them again. I bought my bees wax from another place. Help me lock that my bees don't get too hot this summer. And I'm ordering my bees from another place. They lost my business permanently.

"Buyer Beware for Mann Lake Ltd"

On October 30, 2023 I ordered 3 mouse guards for my 8 frame hives. I tried to order via Amazon with free shipping and no hassle returns but they only had 10 frame mouse guards.
On November 2nd I received the 3 items ($9.95 plus tax and $10.51 shipping)= $42.15.
On November 5th I went to put the 3 mouse guards on my 3 hives and not one of these "made in China" mouse guards fit.
I contacted support via email.
The supervisor via email stated that the " 8 frame equipment does not have a standard size throughout the industry the way that 10 frame equipment does so equipment purchased from different companies may vary in width".
This disclaimer was not part of the online description else I would not have ordered.
I requested a paid mailing label to return the 3 unused mouse guards for a full refund.
I received a UPS mailing label via email and dropped off the items for refund.

On November 14th, I received an email from AR that only $12.10 refund to my credit card. Let's do the math ... I have returned 3 new mouse guards @ $9.95 plus tax and was only refunded $12.10.

I would never have agreed to return via UPS mailing label. I would have sold these 3 unused mouse guards to a fellow beekeeper to break even.

I am now out $30.05 and Mann Lake makes no attempt to make this right for me as a customer.

I will never recommend Mann Lake.
I will never purchase from Mann Lake.

Buy American and Support legitimate, moral companies.

I am disputing these charges formally with my credit card company.

42.15 - purchase / shipping
(12.10) refunded (they charged me to return 3 unused metal mouse guards
still out
$30.05 I have loss and nothing to show for this transaction with Mann Lake Ltd.

I want a full refund $42.15 and an apology for horrible customer service.

"BUYER BEWARE!!"

BUYER BEWARE!!
Horrible experience twice now. Paid over $100 per bird for some “pedigreed” racing pigeons. What arrived was a bird with salmonella, one with a club foot, and all of them had mites. Second experience: breeder stuffed 6 birds in the smallest crate they make, so no surprise one was dead on arrival. Was told “ we will replace this one as a courtesy but we won’t replace any after this”. Unbelievable. They do t stand behind thier product and customer service is awful. Would not recommend Strombergs or Mann Lake to ANYONE. This will be the last time I use them.

"Purchased a pail filter stand 2 years…"

Purchased a pail filter stand 2 years ago. It broke after careful and delicate use. Turns out one of the legs was barely weld, barely attached. Bad QAQC. It was always going to fail. The other legs are welded solidly.

Mann Lake refused to honor a manufacturing defect.

The problem was always there, i was just too careful to expose it soon enough.

So I am posting here.

I have photos showing exactly what I mean.

Edit: Thevresponse below from mann lake is insincere. The only reason I posted this review is because I had no other rcourse. I talked with them on the phone and through chat. I still have the chat logs. Yes it was out of warranty that is very true. But my issue is that it is a manufacturing defect. Totally their call to reject my request.

Cgeck out HillCo bees. Its who I use now. Cheaper, innovative and you can talk directly with John Hill, the founder if you want.