"Scooterhut Fairfield Melbourne"

Attended Fairfield Scooter Hut Melbourne with E scooter repair enquiries.
He (Mosimo) took the time to explain all my questions honestly and with patience. Professional, knowledgeable service.
The detailed information helped me reach my decision on how to proceed. Thankyou.

"Quoted me $990 to repair my $1100…"

Quoted me $990 to repair my $1100 Segway 3 months out of warranty (purchased from Balcatta store in July 2021). Had to pay them $100 to get that repair quote.
Decided to fix it myself (in March 2023) - 3-4 hours work (probably less all up) and less than $30 worth of connectors and FIXED! Good (better) than it was before!
DID NOT need a new controller!
DID NOT need a new motor!
Absolutely TERRIBLE service...

"Scooter Hut.."

Scooter Hut... more like scooter f|_|cked
Put in a Kaabo skywalker 8s to get the charger port repaired and it turns out scooter hut don't know how to use a soldering iron (they taped the wires with masking tape and charged 200+ dollars.) I bet a man who half attended medical school in Guatemala and spends time drugging tourists and taking out there spleens and leaving them in a bathtub to wake up could do a better job. Just found a 3rd party scooter repair man who gets the job done 100% and for less price than this money laundry. Don't trust scooter hut.

Far Queue scooter hut

"I’ve phoned so called Customer care at…"

I’ve phoned so called Customer care at least 7 times. I been at position 2 and position 1 ‘please wait to be connected’ then it just hangs up.
Certainly really bad service!
Yesterday I sent an email hoping that I might get an answer, but no of course.
I’d love to know a way to contact this company.
Tracey Pember 0439944993

"Don’t buy from scooterhut."

Looked online for an e scooter,(supposedly in stock at Fortitude Valley ),ordered online, waited for 3 days with no updates. Called “customer support “, (kept timing out with no answer),then went to the store to check,(no idea, can’t access online ordering).
Despite having been charged there was no actual scooter in the store for me. (New stock had just arrived,but I couldn’t have one of those scooters).They said they’d email the online store). 2 days later,still no updates,(or replies to my emails),after several phone calls,I was advised that a refund was due,(but it still took 3 days to come through),the whole experience was frustrating & annoying.

"Absolutely terrible customer service"

Absolutely terrible customer service. Did my research online and found the model I wanted was on sale and website said it was in stock. Drove out of my way to this particular store (it wasn’t my closest store), only to be told that they were out of stock. Sales person went to search when new orders would arrive and then proceeded to serve 3 other customers who came in after me, made we wait while he was fixing someone else’s brakes, I got fed up and just walked out. Worst sales person I’ve ever encountered, I’m amazed this place is still in business.

"horrible experience fake google reviews"

Wow where to begin with the scat show that is scooter hut malvern. That women that claims to know absolutely nothing about scooters is running a scooter shop. Go figure. The absolute worst customer service I have ever experienced. Snarky and straight out rude little b. She could definitely do with less scooters and more meat in her diet. God knows how they haven't had a class action put up against them for shady business practices. I'm sure it's not far off. Claims to not attend vulgar reviews. whilst tending to a vulgar review.... grow up. Get some pork on your fork

"Don't expect too much."

I bought a Kingsong N11 from Scooter hut Fairfield. The staff were friendly and the machine runs well. I over tightened the wheel bearings and asked for help. They found a spare bearing and fitted it for me for $20.
I have edited this review to reflect the good service I received. Thanks Will and Moss.
Watch for discounts, a week after I bought mine the price halved. I was pissed off but not at Scooter hut. Just my bad timing.

"Water damaged warranty claim to avoid replacing under warranty"

Hi All,
Same experience like other below stating water damaged to the Electric scooter Mantis kaboodle.
Where they haven’t been driven in water and smoke was coming out of the scooter whilst charging.Hence it stopped working.
The scooter still under warranty but like other below they send me a link with $2000 repair cost.After the tech looked at it

Easy way to escape from warranty claim is to say it’s water damaged.That’s scooter hut policy

"And I'm being generous these clowns…"

And I'm being generous these clowns don't care enough to get my money ever again won't send what you ask for and are running nothing but a scam