"Wolf King x"

Bought a Kaboo Wolf king x from the Balcatta store yesterday, Great friendly service good guys and a great deal,, Highly recommended ...

"The WORST customer service I have ever…"

The WORST customer service I have ever come across in my life. Went to the Fairfield store to buy a number of things. All 3 staff were not in the least bit interested in serving us. They literally ignored us, made us feel like a nuisance. All staff there had NO interest in helping us. And we were the only people in the store! Unbelievable!

"Never Buy from Scooter Hut 0/10 Customer service"

5 minutes agoNEW

I bought a scooter and paid $2000 for it, it takes 3 hours for click and collect so i drive down to Newtown 2 hours each way to pick up item. As the online team closes at 4pm so I rang before to make sure it would all go through and I get advised my item has been flagged and I can not pick up item and can't get money back until atleast Monday. It took me 2 days off ringing to even get a hold of the online team. Customer service is 0/10 . I was told by online customer service he was going 2 check my order status this morning and get in contact with me which he hasn't. I go away for 3 weeks on Monday for work and I missing my daughters 6th birthday which I give her a segway kids electric scooter early and was going to spend some time on our scooters together this weekend. I will never ever deal with scooter hut again in my life. Thanks for wasting my money time and effort.

"Highly recommended"

Highly recommended, this min go above and beyond, every time I purchase something for my son regardless.if how big or small it is there on point and going the extra mile to impress us,
When it comes to scooter parts there my 1st choice hands down, no need to go anywhere else, they know there stuff and bend over backwards for there customers, Thanks Scooterhut, 11/10 every time.

"Don’t buy anything from scooter Hut"

Don’t buy anything from scooter Hut! Bought my daughter a scooter from them and the rubber came off the wheels. Sent the photos and they refuse to rectify the issue.
Worst customer service for what is clearly a faulty product.

"אני לא ממליצה בכלל על scooter hut קניתי…"

אני לא ממליצה בכלל על scooter hut קניתי משם חלקים כדי להרכיב סקוט והזמנתי, בהזמנה הראשונה שחיכיתי שבוע וחצי הודיעו לי שיש תקלה וביטלו לי את ההזמנה, לאחר שלושה ימים מהמקרה הזמנתי שוב, לקח לזה המון זמן להגיע וכאשר ההזמנה הגיעה לידי גיליתי שהם פיספסו חלק מאוד חיוני בקורקינט שזה המזלג ועכשיו אני חייבת לחכות עוד שלושה שבועות, ומה שהם יודעים לעשות זה לומר סליחה על זה שעשינו את זה וזה לא משנה לי כלום, התבאסתי מאוד, תודה .רבה על השירות המבאס

"Extremely poor service and product"

Extremely poor service and product. My son saved his money for 2 years to buy the Envy Prodigy and within one week the rear bearing was making a horrible noise. Went through the warranty claim , jumped through countless hoops sending video's , photos etc. Only to wait for 2 weeks to be told, sorry consumable part, won't cover - FAILED AFTER ONE WEEK!!! Please note they don't let you pay by Paypal or credit card so you can't hold them to account and get easy refund!!! Really angry with this bunch, will take to Fair trading!!

"Do not buy from scooter hut"

Do not buy from scooter hut. Horrible customer service and they don't honour the warranty. I went there to buy a scooter for daily commute to work. They sold me a kaabo duo mantis within 2 month and under 200km it broke (in dry conditions) almost causing a serious accident. In the shop the first thing the told me before even looking at the scooter was that water damage is not under warranty. What a surprise days later they came back to me claiming water damage and i would have to pay. The manual states the scooter can be ridden on wet road and through puddles not deeper than 1/2 inch. I have only ridden the scooter on one or two occasions on a wet road no rain. Before the breakdown we had dry conditions for weeks.

"4 Week delivery time..."

Ordered x3 scooters in late Nov 2020.
Today is 22nd Dec, and they still have not arrived!
No communication and there is not a phone number to call. Emailed a week ago, & reply took 4 days to reply, but still could not give me a specific date. We are now unable to give these to our 3 children as left to go away for Christmas on the 20th.
Sorry, Will never use this company again.