"ZERO stars if I could"

ZERO stars if I could. I am a long-time customer. This company started out well enough. I used the monthly pest control and mosquito service for several years. I came to trust the technician who normally came to my home while the family was at work. I happened to be home for the last scheduled mosquito service. I thought it was weird that the technician hadn't arrived during his window, nor had he text with an arrival time. Later that afternoon I received a text that the service had been completed and my card on file billed. I was surprised I missed him as I was home and waiting for him. I text the tech, no response. I checked my 9 cameras around the property only to learn he hadn't arrived. I reached out online to the Terminix who promised me a response within 48 hours. After waiting 4 days with no response, I reached out again to be told they could do nothing and that I should expect a response within 48 hours.

They were very apologetic but unable to help in any way. Oh wait, they did offer me a $40 credit towards future service (which doesn't cover the cost I paid for no service received). I declined and asked for a refund.

Beware if you are not able to monitor the service, you may not be getting what you pay for. Also, if you do not receive the service, getting help from the online help team is a joke.

I do not recommend you waste your money.

"Terminix a mentally draining experience"

I signed a $ 1150 contract with Terminix in good faith based on information detailed by a Terminix 1st inspector on a harsh winter day on Jan. 29, 2024. I was lead to believe that my almost 5 year old roof has 2 exterior holes/entry points evidenced by raised/moved/tampered shingles by young rodents/squirrels to gain entry into to my roof/soffit/attic, Terminix report including pic. & drawings assert the findings, the 1st inspector walked me around the exterior of my house and showed me via his tablets' zoomed-in pictures exactly the location of the 2 raised corner shingles and entry points & how squirrels are accessing my roof/soffit/attic, because its the time for young rodents to nest and would inflect more damage as they grow, he informed me that Terminix professionals can come within 2 weeks of signing the contract to patch up the holes via metal sheets to protect my roof and to place traps in the attic. It turned out that the 2 holes are a lie, my roof doesn't have any holes and the shingles, gutter guards, and flashing are all intact and haven't been tampered with in any form or way as exposed in detail by another Terminix inspector. In Response to this deception/lies, Terminix offered replacing the attic fan with a fan that has a cover to prevent rodents from getting into my roof in exchange for the contracted money amount. I refused Terminix offer and asked Terminix costumer service to talk to a manager via a series of frustrating calls that ended in talking to a manager whom introduced himself as the "inspector boss", the "inspector boss" didn't know what the issue was, didn't appear to have read the report, and attempted to cover up the deception of his inspector, the call ended with the "inspector boss" agreeing that this is all wrong and informed me that they would issue a total refund and get somebody to collect the equipment/traps, after a week or so i got to know that no refund was issued because it was denied by another manager due to 3 site visits.

"I had an appt and cleared my calendar…"

I had an appt and cleared my calendar and they never showed up or called. I called cust service 3 times and no one could tell me why or get ahead of the tech.

Would not recommend

"Terminix Sarasota"

Gustavo Calderone at Terminix Sarasota (FL) was very helpful in diagnosing a pest problem and offering solutions. He also stepped up to clean up after a small fumigation which he was not even scheduled to be there for (small scheduling error that ended up working out). I appreciated his advice on how to prevent future pest problems.

"Take your money to do nothing "

When i called to set up service was misguided on how much it was going to cost, called back the next month when i realized it was more than what was discussed. Thought the issue was fixed. Was charged over 100 the next month so i called to try and figure it out and was told you’re charged monthly 114 for a having the service, a tech was supposed to come the same day i cancelled for the month i was already charged, never came. They said the 114 had nothing to do with someone coming or not. So i was charged 114 twice for them to do absolutely nothing. I will never recommend them. I would have never agreed to a monthly amount that high especially if no service was going to be performed.

"Have been with Terminix for about a…"

Have been with Terminix for about a year and a half. I called to cancel last November and was ask to just pause my service for the winter. They said I could start back up in Feb for $75 a quarter. I said if I could restart in March and at $75 a quarter I would. I’m a senior on a fixed income. So they said I could. This was all done with text messages so I still have the text to prove what they agreed on. So if Feb the charge me $75 do not receive and service until March now it’s May and was charged again. When I texted my service person he said it was put in the system as Feb and will not fix it. I will be canceling this time. If you need service I suggest you find a small independent company. I had a wonderful guy in Las Vegas when I lived there he was awesome. Terminix just wants your money.

"My technician"

My technician, Edgardo Colon, has been faithfully working to eradicate my pest problem. He is friendly, knowledgeable, professional and efficient in his job. He strives to make us "happy". Thank you, Edgardo!

"HORRIBLE"

HORRIBLE! Terminix is a FRAUD! NEVER sign any contract with them you. They will take your hard-earned money and will not do their job!
We signed a contract for the exclusion and pest control with Terminix for several thousand dollars. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects. After we signed a contract, the Terminix technician came to our property for 30 min, sprayed chemicals around the house, got on a roof, supposedly installed ridge vent guards and patched cracks on a roof. Then he left and send us a paper that the exclusion work is now complete! I was trying to get them back to finish all the promised work, or cancel the contract, but customer service kept telling me that the local manager will contact me within 24 hours and no one ever contacted me. What we found next, was even worst. We asked two local pest control company for the inspection on our house and they both told us that ridge vent guards are not installed properly, they done about 30% of work, and only half of the cracks on a roof are patched. And the patches that they did already falling out.
We still have mice, bats, ants and spiders, and lost $4835.00. The customer service is very rude, they simply hang up on me when I asked to transfer me to her manager. The technician that came to our house looked like he was under the influence of some substance, I did not feel safe around him. He, literally, walked through me, not answering my greetings. IT IS A FRADULENT COMPANY! I will report them to attorney general, but will not get my money back, or time, or get the compensation for the stress I had to go through.

"What a joke & lack of customer service"

What a joke & lack of customer service. I had an acct for 12 years. Today, May 9, 2024 I was told my account is cancelled. Actually, it was cancelled March 1st.(thought it was a spam email) They dangled me around for months, after an inspection(?) in April, till now, only through "my" follow up. Never will do business again with a company who lacks accountability!

"Bait and Switch (Pun Intended)"

On Tuesday, April 9, 2024, a Terminix representative (Alan George, Home Inspector) came to my house, performed an inspection, and spoke to me about the services needed to remedy my termite issue. His verbal recommendations were as follows:

1. Install bait traps around the entire perimeter of my house - including drilling holes into the concrete where there was no dirt;
2. Build a trench around the perimeter of the house;
3. Treat the tunnels the termites created; and,
4. Treat the dirt underneath the house for the subterranean termites he found.

As the cost seemed reasonable based on his explanation, I booked the gig for the very next day.

On Wednesday, April 10, 2024, the day the service was to be performed, I called the company to inform them that I would be home, on time, but I would not be there any earlier. And, here is where my problems with Terminix began. The person who answered the phone was Alan, but he indicated that I was not scheduled. I was a bit put off, but I got over it, and asked if the service could be performed the next day. He agreed and rebooked me.

On Thursday, April 11, 2024, the technician showed up and finished the work within less than an hour. That alone gave me cause for pause. The next cause for pause was seeing how fast the money was deducted from my banking account.

Once the technician was gone, I looked around at his work. I was not satisfied with what I saw. There was an additional charge that was to be removed prior to my service being performed but it wasn’t. Terminix charged me $315 for an annual service agreement! Alan told me three (3) times that the fee would be removed from my quote before I paid. But, this never happened. AND, he stopped returning my phone calls.

So, I contacted a competitor and had them inspect what was done. And, I am VERY glad I sought a second opinion! The second inspector pointed out several things that were not done appropriately or at all, which include:

1. Not enough bait traps were installed, and the ones that were installed were installed improperly;
2. Foaming should have been applied to gaps and openings in the house where termites were entering; and,
3. It appeared as if I received a localized treatment versus the full treatment that I was told I was getting.

The competitor indicated that foaming the inside of my house, where I discovered I had hundreds of dead termites, was a pretty basic treatment that should have been performed. Additionally, the competitor indicated that what was done by the Terminix representative did not meet industry standards! Lastly, the competitor stated that what work he did see was a pretty basic, shoddy, hit-and-run job!

I got a copy of the technical data for the traps, which state that traps should be installed within three (3) meters (10 feet) of each other. No two (2) traps are within three (3) meters (10 feet). Most were in excess of 15 feet. Some were 30 feet or more apart! As well, some of the traps were ~12 inches away from the house, which is too close!!! Even the installation of the bait traps that were installed were installed inadequately (e.g. They were not flush to the ground. Some were sticking out and others were partially buried.).

In summary, the areas of concern are:

1. Too few bait traps were installed;
2. The bait traps that were installed were too close to the perimeter of my house;
3. The bait traps that were installed were positioned with too much distance between them to be effective;
4. Drilling into the cement under the crawl space was never done;
5. The trenching of the exterior perimeter was not done at all;
6. Foaming of the openings in the house should have been done; and, to add insult to injury…..
7. Terminix added an annual service agreement for $315.

Based on the second professional opinion I received, I am appalled. Most importantly, based on industry standards (or the county rules) I am now handcuffed to continue to deal with Terminix, for 120 days, before another vendor can even touch my house!

What happened to a vendor providing what is promised to the customer? I was deceived and ripped off! I will NEVER do business with Terminix again!