"Simple and reliable"

I bought many products from them already and I must say not only the products arrived fast to my home address, but they also have a great costumer service who reply in the matter of few hours for any questions you might have.

"Cheap products, excellent service.."

Until now I ordered like 3-4 times on focalprice and I must say they have very cheap prices and also an excellent customer service. The one and only problem is that sometimes they don't have the goods in stock. In the following a few more details to my orders.

On my first order I had to wait some more time, because they did not have the goods in stock, and needed to restock them, this took unforutnately 3 weeks, but then finally they shipped out and when I received I was very statisfied.

My second order. They shipped out the goods between 2 days, very fast, and I was statisfied with them when I received. Only 1 problem with a phone I ordered, it don't has German language, like exactly the same phone I ordered in my first order, it has German language, but for that I got an partial refund after 2 days I wrote to them regarding this problem.

On my third order unfortunately the goods were not in stock, I gave them 2 weeks time, but then this time I dont wanted to wait more time, so I asked for a refund, and 3 days later the full refund was on my credit card. So all was ok in the end.

And on my last order, they shipped out between 2 days, also very fast, and right now I am waiting the goods to be at my side, cause I choosed China Airmail, which takes some more time, but there is also the possibility to choose DHL shipment, which only takes 3-5 days.


So all in all I really cannot understand, what some people are saying here in the reviews, because focalprice is a very good site.

"Service kennen ze niet bij Focalprice"

Eerder schreef ik al een review in het Engels over mijn aangeschafte INEW I6000. Een geweldige telefoon (tot nu toe)....
Deze telefoon was niet compleet omdat de beloofde leren etui er niet bij zat. De site bleek ook 50 euro duurder dan INEWPHONES.COM waar de etui er ook bij wordt beloofd.
Via de site van Focalprice heb ik geprobeerd de etui alsnog te krijgen.
Mijn eerste bericht werd beantwoord met :"we kijken het na en u hoort nog van ons". Dit is inmiddels drie weken geleden en op al de berichten die ik tussentijds naar Focalprice heb gestuurd heb ik nooit meer een antwoord gekregen.

Begin deze week heb ik een review over deze handelswijze op de site van Focalprice gezet maar die is geweigerd. M.a.w. zij bepalen zelf welke reviews ze toelaten.

Ik heb mijn conclusie getrokken over Focalprice en ik bestel er nooit iets meer !

De etui heb ik nu besteld op de site van de fabrikant (inewphones). Ben benieuwd...

"Don't bother buying anything from these guys as it won't work"

I bought a $7.59 watch from them just to test them out. I got it after a month and the band does not stay on the watch. There are no holes for the pin that holds the band on. I would definitely NOT buy anything else from these guys as I would assume that it won't work. zero stars!!!!!!

"Anyone who takes this joke of a site seriously is smoking crack."

I went to order a tablet from them. They had no problems taking my money, and not until after they did do they send an email saying that in order to ship my order they need a ton of information including a scan of the front and back of my credit card (yea right, like I'm going to give you my CCV on the back of my card). I paid with PayPal and I'm verified so FocalPrice can go shove it. I asked for a refund and the refund timeframe changed 3 different times in my emails (at one point is was 25 business days to get a refund!). I contacted PayPal and my credit card company and got my money back much faster than that.

What annoys me the most is that they claim that they do this with EVERY order but the only thing you can find about this on their website is one sentence in a faq about their order process which says "We may also require additional verifications or information before accepting any order."

Key word: MAY. Not will, but MAY. If you do it with every order then there's no "may" about it. And since when would reasonable "additional verification" include obtaining my FULL credit card number AND CCV code?

Oh and forget trying to contact them in any way outside of their website. It's through their website (where they have control to edit/delete messages to suit them - not that its happened to me but if you want to scam people you might as well keep control) or nothing at all.

It doesn't matter. Any company that wants all of your personal information AND a scan of the front AND BACK of your credit card even after using a reputable VERIFIED payment method (billing address matches shipping address) is a SCAM.

If their policy has changed regarding credit card details I will edit this accordingly, but until then I'm going to continue to make as many people aware that if you want to buy from Focalscam you will need to go through unnecessary BS and give enough information to be readily frauded.

"5 stars: Perfect – no reservations, I would recommend this company to anyone."

I have bought almost 30 times in focalprice and am very satisfied with the service quality, if there have been any problem they have solved it as soon as possible with their best, and if they cannot solve it you get a full refund of your money or a coupon.
Usually items arrive home in 2 or 3 weeks since payment with free shipping, or between 7 and 10 calendar days with DHL, and the best of all is that untill now I neved had any problem with customs.
Thanks



(Correction made in comments, bad company, everything goes like silk untill there is a really expensive problem, like loosing your packet, it is not their fault but of course not yours!, they make you wait as much as they can and if you are not fast you loose your reclamation time in paypal, don't want to think about paying with credit card... Avoid buying there)

"Bad quality - sending used tablet"

I ordered a new Ainol tablet but received a used one with scratches/dirt and inside stripes. Never deal again with a company who is sending used items. Asked for a refund of 50%, but got finally only 30% after weeks of e-mail traffic, sending photos etc. Please avoid Focalprice.

"Sending in unsufficient packing!!"

Bought a headphone, but is was packed in in a kind of envelope and not a firm box. Product packing was damaged, fortunately product was still okay. Heard several stories from friends about Focalprice unsufficient packing. You tube is full of it. Avoid Focalprice!

"slorig bedrijf"

5 weken terug een bestelling geplaats en nog niks binnen, terwijl ze een tracking ID opgeven wat ook niet werkt.
Een respons via mail krijg je ook niet.
Nu nog even afwachten wat ze of ze überhaupt opsturen.

"Sitio recomendado para efectuar compras en China"

Compré un producto a través de Focalprice e inicialmente hubo un problema con el envío y el número de seguimiento que me dieron, por lo que se retrasó, al parecer debido a inconvenientes con las baterías de los móviles, en el servicio postal o aéreo de aquel país.
Me puse en contacto con Atención al Cliente, a través de su propia página web, pidiendo explicaciones.
Me contestaron bastante rápido, aportando cuanta información les había pedido, y facilitándome nuevo número se seguimiento.
El pedido llegó en los plazos estimados de entrega después de solventar el problema inicial.
Recomiendo comprar en Focalprice, por productos variados a precios interesantes y por la atención al cliente cuyo trato es amable y eficaz, que en el fondo es lo que pedimos cuando surgen complicaciones.