"Worst company ever!!"

Never in my life have I received such awful customer service !! I paid in full and have waited ONE YEAR for my blinds and still don’t have them all.. I have spoken to Bea, Vicky, Andrew and many other totally clueless people and no one will help me, I asked for the email address of the senior manager Linda but they won’t give me her email address! Kresta have destroyed my brand new aluminium window frames left holes in my walls, oil stains on my blue stone pavers from bending curtain tracks on my front door step.. Some blinds are now faulty and some motorised blinds NEVER WORKED from the day of installation, I wasn’t given changing devices to charge the motors and because they have taken so long to install the motorised blinds they are now outdated and Kresta do not have any charging stations.. I can’t get in touch with anyone no one will answer my calls or return my messages.
If you use Kresta it is at your own risk ⛔️

"Just stay away from this company."

Just stay away from this company.
We had curtains installed over 2 years ago and during that time the white block out was going yellow like a big urine stain.
The curtains face south and are shaded all day by a large verandah.
I contacted them and got polite messages back that they will look into the issue. That was in February this year.
There was no reply and then lied to again by their customer service manager that the delays were due to covid 19. This is when travel was free between states.
Then I got a text from Kresta's General Manager telling us that she will get someone to look further into it as her second in charge left the organisation.
They were all stalling tactics. You would be an absolute idiot to be doing any new trade with this mob.
There soft furnishings are cheap Chinese made rubbish.

Update. 21/5/21

I was contacted by the Kresta representative and he or she wanted me to send all the claim documentation to them.
I did as requested to the supplied email account on this review.
You guessed it NOTHING has transpired since.
It is typical of their appalling customer service.
It is a standard response for those reading the reviews that they are falsely doing something about my issue.

"How they are surviving is beyond me"

How they are surviving is beyond me. The sales consultant I had in Melbourne didn’t bother answering emails after the order was put in. I was told it was a 5 week wait - 2 months later I had to call to chase it up. The curtains were sitting in the warehouse and no one bothered to call.
The installation person cancelled twice - once was on the actual day , after I had taken time off work. When they were finally installed, one curtain was the correct length, the other was 20 cm longer. A new lot had to be ordered from China and another 2 month wait. The customer service people are polite but sound very inexperienced. This has been a horrid experience, I would not recommend this company.

"Incompetent, unprofessional & lied to!"

If these are the traits you are looking for in an organisation, then your search is over and if I could give Kresta a -5 star rating I would.

I purchased a blind in early Oct 2020 and was told at the time that it would take 4-6 weeks to deliver and install. 13 weeks later I contacted Kresta regarding the significant delay - no explanation was given regarding the delay, no one took accountability or apologised.

But it gets much worse – the day of installation was a horrendous experience, with a non-English speaking installer who failed to comply with the very basic instructions that he confirmed he understood prior to starting.

The installer caused thousands of dollars’ worth of damage and denied he had done so. Fortunately, I took before and after photos of the job while the installer was onsite, and I was able to prove he had deliberately lied about causing the damage.

Kresta management suggested the damage was due to a miscommunication, I replied it wasn’t and asked them what kind of customer service experience do they think they are providing when they knowingly send out installers that don’t understand basic English? More importantly though - what kind of impact is this having on the mental health of their employees? No response to this last question to date.

Some four weeks later I am still waiting to hear if/when Kresta will fix the thousands of dollars of damage caused by their installer.

Disgusting, shocking and appalling customer service, from a highly unprofessional company.

"I feel so cheated"

I googled blinds and Kresta was the first thing I saw, so I called them and got a measure and quote for my whole house. The salesman recommended the most expensive roller blinds saying it’s easy to clean, better quality etc.- I was sold. Now what’s upsetting is once I get any little mark on them they stain and don’t come out. I call Kresta and they say baby wipes should get them out. Tried that it didn’t, I tried everything. I call again and they tell me it’s out of warranty and there’s a call out fee, I pay for it and the men come and try a baby wipe and tell me there’s nothing they can do. I feel so cheated that I chose something based on quality and reassurance that I’d be getting something easy to clean and I never did. I’m so disappointed not only with them, but myself for believing that a big company means you will get optimum customer service and quality. Sad.

"Rubbish products 100% made and owned in…"

Rubbish products 100% made and owned in China. Lowest pay rates with the best jobs going to their local Chinese employees. Should be illegal for our government to allow the destruction of Australia by allowing such rubbish into our country. Kresta, Vista and Curtain wonderland are the same company. You are a traitor for buying from these companies. Pity there's nothing lower than one star ratings for them.

"Kresta Blinds - Buyer beware!!"

Buyer beware. Please do yourself a favour and the heartache stay well away from Kresta. Do not even bother. Please take your money elsewhere. We are still waiting for blinds to be repaired since September 2019! Yes that’s correct over 1 year ago. They promise promise promise and never deliver. Our Blinds are fraying, rolled the wrong way, made too short, wrong chain colour. Absolutely disgraceful. Shame on you Kresta. Definitely going to Fair Trading. Kresta does not deserve anyone’s business. They called me 3 months ago telling me they are going to schedule in a time to come and fix the issues and never heard back from them. The sales team never answer the phone, and when they do (after calling and calling and calling etc etc) they ask you to repeat everything again and explain everything over and over. Word of advice. Make sure you put Everything in writing and I mean everything!!
I am deeply upset for All of us who bought blinds from Kresta.

"I am having difficulty getting a…"

I am having difficulty getting a response from the service team in Victoria. Th WA team have tried to be helpful but after over a week I still have broken blinds and no response. Not impressed Kresta.

"Busted kresta"

Very poor company
Takes your money and then doesn’t deliver
Appalling follow up
Disgraceful customer service
Rip off company

"Where's My Order?"

OMG I am reading these reviews thinking this is us. Ordered a house full of blinds & curtains in September, paid up 2 weeks ago and got an email today telling me they won't be in NZ til the 2nd week of December then 1 week to unload at the warehouse. Does that mean installation by Xmas - yeah right. They'll be on holiday til mid Jan. Don't blame covid, some of these reviews are from September.