"No quotes on outside awnings unless you are home"

I asked Kresta for a quote for new canvas awnings. Their company was the closest and I was happy to use local but asked two other companies for quotes also to compare. Our blinds are on the front of the house, there is no fence so they are easily accessible and I explained that in my email along with the colour and style of awning I wanted.
Kresta replied very promptly with a list of dates that their rep could call. I am unavailable during the day so rung them to say he could call any time. the gentleman told me I needed to be home and they were not allowed to call to quote unless I was home.
Why?
As it was not possible for me to be there they never came to quote.
My question to Kresta is what is your "non contact" policy with covid19 in mind, as there are still a lot of elderly and immune compromised people out there that need a non contact service.
I asked this question on their Face book page but my post was removed which then made me cross. So here I am asking it here!
Needless to say the other two companies came and quoted without me being home and one of them has our business.
J McKenzie
SA

"Worst customer service ever"

I have cellular blinds which are just over 2 years old and the cords are defective. One has snapped with the blind half open and another is fraying. Kresta is aware of this problem and have not only refused to replace at their expense, they can’t even organise someone to come and look if I pay. These blinds cost thousands of dollars and this would have to be the worst customer service I have ever experienced.

Update - after repeated assurances that there would be a service person in Victoria who would come and replace the cords I am now told by the store in Mentone that they are just keeping a “list of problems” with no one currently doing anything to resolve them. They blame covid. Meanwhile I am looking at having to have this tricky mechanism fixed at my own expense and a lot of engagement with fair trading and VCAT. I am beyond angry

"Do not waste your time or money with…"

Do not waste your time or money with this company. Once they have your deposit, you will not hear a single thing for months. After finally getting our curtains installed, the strings are stretching like they going to break, the tracks look like they are going to fall off the roof and the overall finish is no where near up to standard. Emailed them and they replied on the 9/06 that their Service Manager Dave was going to come inspect the curtains. Nothing but silence. Have emailed again asking when someone is going to contact us, still no reply. WORST customer service and totally average product, what as waste of space this company is.

"Chose another company"

If you’re reading this and thinking about using Kresta, I would strongly urge you to find another company.
I had blinds and curtains fitted 4 years ago. One of the curtain rail started bowing last year. I fixed that but this year, the fittings for the same curtain have snapped. They’re odd fittings and so not easy to find. I’ve been emailing/trying to talk to Kresta since the beginning of April and yet to have a solution. I would strongly recommend going to another company.

"Fobbed off getting repairs on broken blinds."

My cellular blinds are less than three years old but the blind cords (loop/ clutch) which looked flimsy from the start, are fraying and one has snapped. This clutch system was the only one available at the time and is one to be avoided. While the mechanics of replacing the cord seems quite easy, obtaining a replacement loop is proving to be impossible. Kresta blinds don't really want to know if you have a problem and the "service fitter" has not returned my email. I was just fobbed off to a local blind repairer who said he could not fix the blind either. These were expensive blinds and I'm disgusted that these products are not only of questionable quality (they should not break after only 3 years) but there is no recourse for repairing problems without the time and expense of sending the blinds back to WA. This is unacceptable. Kresta should have something in place for getting parts and doing their own repairs at least in each state.

"Well as we are going through difficult…"

Well as we are going through difficult times i organized blinds in my house on
22nd February & gave them a deposit for $1,500 made a few phone calls. One thing is for certain they will not call you. You have to call them to see how far they're going. Made a call the other day, the lady on the phone quite friendly.
I'll send you the call to the manager & work something out, still nothing. I wonder how long i have to wait? We are going through pretty tough times

"Do not use this company........"

Do not use this company........
Unanswered emails and telephone calls to waste time initially. Promises that are not kept. The worst experience from a sales company ever. I am waiting to hear back from ACCC but very tempted to speak to people in front of the Nunawading store.
I would love to be able to warn more people and save their money. Use a company that produces in Australia and read their reviews first. I wish I had of read these reviews first
30/6/2020
Finally told today (3 months after promised date without contact or apology) that my order is ready for installation. I have told them and they have agreed that I will not pay the remaining half until I am satisfied with the product and installation. I will also take off the offered 10% discount on the total. Am waiting for the call to arrange a time but not holding my breathe
Will never use or recommend this company again

"Warning"

Order placed early February appx $8300 and 50% upfront deposit paid with installation due early march as promised by sales person just to get order, because initially I was not sure of 4 weeks lead time. But sales person convinced me and got the deposit there and then. But that's where all ends, No Phone call received, No Email updates, No response to my email. After I called multiple times . We waited a further two months without any communication and thought if the company actually exist, is our money got scammed. Finally got response after I complaint to consumer affair after 3 month, requested a refund. Still waiting on the decisions.

"Don't do it."

My order was delayed which I understand can happen, BUT the customer service was rubbish. I constantly had to call them for updates which were not forth coming. When we finally did receive delivery after 4 months they did not fit and now I am having to wrestle for a refund. My advice is to find a local Australian based supplier. You may pay more but it will be worth every cent.

"Too many complaints to list"

Too many complaints to list! Never never use this mob! Totally unprofessional!